Rhys Frisse
Summary
Dynamic Informations Systems Technician with a proven track record at the United States Department of the Navy, where I led troubleshooting efforts and streamlined helpdesk processes. Expert in network configuration and adept at fostering strong client relationships. Demonstrated leadership in personnel supervision, enhancing team productivity and customer satisfaction.
Experienced with leadership and operational management. Utilizes strategic planning and crisis management to ensure mission success. Track record of effective team coordination and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Informations Systems Technician
United States Department of the Navy
12.2022 - 10.2024
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Managed and motivated employees to be productive and engaged in work.
Cart Attendant
Walmart
06.2021 - 07.2022
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Education
High School Diploma -
Edwardsville High School
Edwardsville, IL06-2022
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- Personnel supervision
- Staff management
- Policy enforcement
Certification
- First Aid Certification
Timeline
Informations Systems Technician
United States Department of the Navy
12.2022 - 10.2024
Cart Attendant
Walmart
06.2021 - 07.2022
- First Aid Certification
High School Diploma -
Edwardsville High School
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