Rhys Burnett
Brookfield
Summary
Dynamic leader with a proven track record at Valvoline Instant Oil, enhancing customer satisfaction and team performance through operational excellence and effective staff training. Skilled in problem-solving and safety protocols, consistently improving service quality and security measures. Demonstrates a positive attitude and motivation, driving success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil
06.2021 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
Bricklayer
Union
05.2015 - 01.2020
- Worked safely on scaffolding and swing stages at various heights.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills, and hand tools.
- Continuously improved professional skills through ongoing education in industry trends, best practices, and new technologies related to masonry work.
Security
Monterreysecurity
09.2007 - 02.2015
- Spearheaded implementation of secure coding initiative, improving application security by incorporating security best practices into development processes.
- Enhanced data security through rigorous access controls and encryption techniques.
- Developed reasonable and cost effective recommendations for security improvement.
- Improved system security by developing and enforcing strict security protocols and guidelines.
- Mitigated potential security breaches with vigilant contraband detection practices.
Education
None - None
Moraine Valley Community College
Palos Hills, ILSkills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Fast learner
- Motivation
- Positive attitude
- Customer service
- Problem-solving
- Problem-solving abilities
- Customer relations
Timeline
Service Center Manager
Valvoline Instant Oil
06.2021 - Current
Bricklayer
Union
05.2015 - 01.2020
Security
Monterreysecurity
09.2007 - 02.2015
None - None
Moraine Valley Community College
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