Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Vanover

Tinley Park

Summary

Dynamic Operations Manager with a proven track record at Southland Care Coordination Partners, excelling in safety compliance and team collaboration. Spearheaded cost-reduction strategies, enhancing customer satisfaction and operational efficiency. Adept at staff recruitment and performance evaluation, fostering a culture of excellence and continuous improvement. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

12
12
years of professional experience

Work History

Operations Manager

Southland Care Coordination Partners
Olympia Fields
12.2021 - Current
  • Conducted regular reviews of policies and procedures to identify improvement opportunities.
  • Developed detailed reports assessing departmental performance within operations.
  • Implemented strategies that reduced operating costs while achieving high customer satisfaction levels.
  • Assessed employee development needs, providing actionable feedback on progress toward goals.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Managed staffing through recruitment, onboarding, training, and necessary disciplinary actions.
  • Directed operations staff with guidance, training, and support to achieve company objectives.
  • Ensured safety compliance, maintaining a secure work environment for all personnel.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with team leaders on quality audits.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Built strong operational teams to meet process and production demands.
  • Enforced federal, state, local and company rules for safety and operations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.

Office Manager

Crown Radiology
Indianapolis
04.2021 - 10.2021
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with applicable laws regarding employment practices.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Processed payroll accurately ensuring all employees were paid on time.
  • Developed effective communication strategies between departments within the organization.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Provided training to new hires on office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Business Supervisor

Fort Wayne Dermatology
Fort Wayne
04.2018 - 01.2020
  • Resolved customer complaints promptly and professionally using conflict resolution skills.
  • Coordinated team meetings to discuss progress, brainstorm ideas, address problems and develop solutions.
  • Provided guidance to junior staff members regarding work-related matters or personal issues.
  • Ensured proper training was provided for new employees in order to promote efficiency and accuracy.
  • Assisted with recruitment activities by interviewing potential candidates for open positions.
  • Supervised the daily operations of a business, ensuring that all tasks were completed on time and within budget.
  • Monitored staff performance to ensure compliance with company policies and procedures.
  • Reviewed existing processes regularly for opportunities to streamline workflow or improve efficiency.
  • Addressed employee issues in a timely manner while maintaining a professional attitude at all times.
  • Conducted regular evaluations of employee performance and provided feedback for improvement when necessary.
  • Ensured compliance with legal and regulatory requirements affecting the business office.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Attended and participated in continuing educational programs to optimize job performance.
  • Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
  • Supervised office staff, including hiring, training, evaluation, and development of team members.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Managed office inventory, overseeing the procurement of supplies and equipment maintenance.
  • Supervised business office staff and administrators, driving office operations.
  • Provided administrative support to senior management as needed.
  • Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
  • Utilized office management software and systems for streamlined operations and data management.
  • Managed daily operations within the business office, ensuring efficient workflow and productivity.
  • Directed and oversaw office personnel activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Medical Records and Health Information Technician

Fort Wayne Orthopedics
Fort Wayne
06.2017 - 05.2018
  • Scanned paper documents into electronic health record systems using document imaging software.
  • Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
  • Maintained confidentiality of health information in accordance with HIPAA regulations.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Assisted with the release of confidential health information according to established procedures.
  • Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
  • Supported administration staff with records requests to support patient care.
  • Obtained information by contacting appropriate personnel or patients.
  • Tracked and processed release of information requests.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Kept department clean, organized and professional.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Processed and responded to external requests for medical records following established protocols.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
  • Retrieved medical records upon request from healthcare professionals.
  • Assisted patients with requests for their medical records, guiding them through the process.
  • Facilitated the transfer of records between departments and external healthcare facilities.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Scheduler

Fort Wayne Orthopedics
Fort Wayne
03.2016 - 06.2017
  • Performed data entry into computer systems for tracking purposes.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Answered phones and routed voicemails to respective employees.
  • Offered reception coverage to relieve staff during absences or breaks.

Office Manager

Shashi K Ahuja Cardiology
Fort Wayne
12.2013 - 03.2016
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with applicable laws regarding employment practices.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Developed effective communication strategies between departments within the organization.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College
Fort Wayne, IN
05-2012

Skills

  • Safety compliance
  • Inventory management
  • Team collaboration
  • Customer service
  • Employee training
  • Performance evaluation
  • Conflict resolution
  • Time management
  • Staff recruitment
  • Purchasing and procurement
  • Interpersonal communication
  • Regulatory compliance
  • Product management
  • Supply chain distribution
  • Unsurpassed work ethic
  • Conflict mediation
  • Cultural awareness
  • Operations management
  • Superb time management skills
  • Maintaining compliance
  • Incidents management
  • Contract management
  • Project leadership
  • Customer relations specialist
  • Staff training
  • Client relations
  • Schedule management
  • Onboarding and orientation

Timeline

Operations Manager

Southland Care Coordination Partners
12.2021 - Current

Office Manager

Crown Radiology
04.2021 - 10.2021

Business Supervisor

Fort Wayne Dermatology
04.2018 - 01.2020

Medical Records and Health Information Technician

Fort Wayne Orthopedics
06.2017 - 05.2018

Scheduler

Fort Wayne Orthopedics
03.2016 - 06.2017

Office Manager

Shashi K Ahuja Cardiology
12.2013 - 03.2016

Associate of Applied Science - Business Administration

Ivy Tech Community College

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Rhonda Vanover