Rhonda potochney
Taylorville
Summary
Dynamic manager with a proven track record at Dollar Tree, excelling in team coordination and operational planning. Adept at enhancing customer service and enforcing compliance, I successfully coached and mentored staff, driving performance improvements. My project management skills ensure efficient execution and a positive brand image.
Overview
12
12
years of professional experience
Work History
manager over freight
Dollar Tree
Taylorville
11.2024 - 05.2025
- Coordinated team schedules and resources for efficient project execution.
- Assisted in developing operational plans and procedures for daily activities.
- Participated in team meetings to share updates and address concerns.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Wrap Lead
Amcor Flexibles
Batavia
10.2013 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
West Aurora High
Aurora, IL01-2002
Skills
- Team coordination
- Operational planning
- Customer service
- Compliance enforcement
- Project management
- Cross-functional team management
Timeline
manager over freight
Dollar Tree
11.2024 - 05.2025
Wrap Lead
Amcor Flexibles
10.2013 - 10.2024
High School Diploma -
West Aurora High