Rhonda Hogan
Decatur
Summary
Detail-oriented office administrator skilled in coordinating daily operations and managing client needs. Experienced in document preparation, data entry, and customer support, contributing to improved organizational workflows and enhanced client satisfaction.
Overview
32
32
years of professional experience
Work History
Office Administrator
Choice Property Management
Decatur
02.2026 - Current
- Coordinated daily administrative operations to maintain smooth office functionality.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Addressed customer complaints and inquiries, ensuring prompt resolutions and maintaining satisfaction.
- Cultivated strong client relationships through consistent, high-quality customer service.
- Prepared accurate documents and reports that facilitated effective management support for property managers.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Organized maintenance requests and monitored service completion to enhance operational efficiency.
- Scheduled repairs and services by liaising with vendors for timely execution.
- Ensured correct data input through careful checking and postings for correct entry and proper codes.
Licensed Home Day Care Provider
Self-employeed
Springfield
01.2008 - 01.2015
- Provided compassionate care and support to individuals with diverse needs.
- Prepared healthy meals to meet unique nutrition needs.
- Prepared healthy meals for to meet unique nutrition needs.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Admitting Supervisor
Memorial Medical Center
Springfield
01.1995 - 01.2005
- Managed admission scheduling to enhance department workflow and minimize wait times.
- Supervised patient admissions, ensuring accurate data entry in electronic systems to maintain data integrity.
- Conducted regular audits of admitting documents, ensuring accuracy and compliance with regulatory standards.
- Created training materials for new employees on proper completion of admitting documentation.
- Analyzed data from various sources such as surveys, reports in order to identify trends related to admissions processes.
- Provided leadership to department staff, ensuring quality service to patients.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Administrative/business Office
Lawernace Adult Education
Springfield, IL08-1992
High School Diploma -
Chatham High School
Chatham, IL05-1982
Skills
- Document management
- Client relationship management
- Vendor coordination
- Data entry
- Data management
- Regulatory compliance
- Record keeping
- File organization
- Attention to detail
Timeline
Office Administrator
Choice Property Management
02.2026 - Current
Licensed Home Day Care Provider
Self-employeed
01.2008 - 01.2015
Admitting Supervisor
Memorial Medical Center
01.1995 - 01.2005
Administrative/business Office
Lawernace Adult Education
High School Diploma -
Chatham High School