Rhonda Brown
Alton
Summary
Seasoned Shift Manager with a solid background in the gambling and casino industry. Expertise in gaming industry, operations management, first aid, and law enforcement. Holds a Master of Science degree in Corporate Security Leadership from Missouri Baptist University. Experience includes casino surveillance and asset protection. Actively participates in leadership and development programs, conducts diversity and inclusion training, and provides mentorship to team members. Passionate about giving back to the community and contributing to the well-being of others. Eager to embrace new learning opportunities and open to novel experiences.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Security Shift Manager
PennEntertainment
08.1991 - Current
- Monitored gaming establishments for compliance with gambling regulations
- Developed and maintained log of surveillance observations
- Trained subordinate security professionals in security rules and procedures
- Responded promptly to alarms or other emergency situations in order to protect people and property from harm
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Oversaw Payroll managed through Kronos software
Surveillance Shift Manager
PennEntertainment
04.2024 - 08.2024
- Monitored establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
- Developed and maintained log of surveillance observations
- Monitored gaming establishments for compliance with gambling regulations
- Reported violations and suspicious behaviors to supervisors, verbally, or in writing
Education
Master of Science (M.S.) - Corporate Security Leadership
Missouri Baptist University
Godfrey, IL05.2017
Bachelor of Science (B.S.) - Business Administration
Missouri Baptist University
Godfrey, IL05.2015
Associate in Applied Science (A.A.S.) - Business Administration
Lewis & Clark Community College
Godfrey, IL05.2013
Associate in Science (A.S.) - general studies
Lewis & Clark Community College
Godfrey, IL05.2013
Skills
- Staff Leadership
- Emergency Response
- Payroll Management
- Security Officer Supervision
- CCTV monitoring
- Team management
- Incident reporting
- Surveillance equipment
Certification
Management-Human Resources Certificate
Timeline
Surveillance Shift Manager
PennEntertainment
04.2024 - 08.2024
Security Shift Manager
PennEntertainment
08.1991 - Current
Bachelor of Science (B.S.) - Business Administration
Missouri Baptist University
Associate in Applied Science (A.A.S.) - Business Administration
Lewis & Clark Community College
Associate in Science (A.S.) - general studies
Lewis & Clark Community College
Master of Science (M.S.) - Corporate Security Leadership
Missouri Baptist University
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