- Team Sports
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Bread Making
Rhonda Arispe
Fox Lake
Summary
Experienced with leading customer support teams and driving operational efficiency. Utilizes strong communication and problem-solving skills to enhance team performance and customer satisfaction. Track record of effectively managing conflict resolution and process improvements.
Overview
9
9
years of professional experience
Work History
Tier Two Customer Support Specialist
Grainger
06.2022 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in training new team members on best practices and company policies.
- Managed high-volume inbound calls while maintaining quality standards in service delivery.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
- Mentored new hires for seamless integration into the customer support team.
- Collaborated with cross-functional teams to address customer needs and improve overall experience.
Collections Agent
Ferrite International
07.2016 - 05.2021
- Negotiated payment plans with clients to facilitate debt resolution.
- Maintained accurate records of all communications and transactions related to collections.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
Zion Benton
ZionSkills
- Problem-solving
- Complaint handling
- Data entry
- Call center experience
- Conflict resolution
- Active listening
- Product knowledge
Interests
Timeline
Tier Two Customer Support Specialist
Grainger
06.2022 - Current
Collections Agent
Ferrite International
07.2016 - 05.2021
High School Diploma -
Zion Benton