Rhiannon Bovay
Swansea
Summary
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hope Autism Clinic
10.2024 - Current
- Implemented individualized treatment plans for clients, enhancing behavioral outcomes and skill acquisition.
- Collaborated with interdisciplinary teams to develop effective strategies for client engagement and progress tracking.
- Conducted regular assessments to monitor client behavior and adjust interventions accordingly, ensuring optimal support.
Team Lead
Panera Bread
07.2023 - Current
- Led team in daily operations, ensuring high-quality food preparation and customer service.
- Worked different stations to provide optimal coverage and meet production goals.
- Implemented process improvements that enhanced workflow and reduced service times.
- Trained new team members by relaying information on company procedures and safety requirements.
Jewelry Sales Associate
Savers Thrift Store
12.2022 - 07.2023
- Assisted customers in selecting jewelry pieces, enhancing overall shopping experience.
- Demonstrated product knowledge to inform customer purchases and build rapport.
- Managed inventory levels, ensuring accurate stock representation on the sales floor.
Team Channel Manager
Panera Bread
10.2021 - 11.2022
- Analyzed sales data to identify trends and optimize channel distribution strategies for maximum efficiency.
- Established training programs for team members to improve product knowledge and customer engagement techniques.
- Collaborated with regional managers to implement promotional campaigns tailored to local market demands.
- Facilitated channel engagement to support territory sales goals.
- Led team in achieving operational goals through effective resource management and task delegation.
Retail Team Member
Panera Bread
07.2019 - 10.2021
- Delivered exceptional customer service, ensuring positive dining experiences.
- Operated point-of-sale systems efficiently for accurate transactions.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with team members to achieve daily operational goals.
Education
High School Diploma -
Freeburg Community High School
Freeburg, ILHigh School Diploma -
Belleville West High School
Belleville, IL05-2020
Skills
- Applied behavior analysis
- Treatment plan implementation
- Client progress assessment
- Team collaboration
- Mentorship and training
- Communication skills
- Conflict resolution
- Customer service excellence
- Cash handling accuracy
- Safety compliance standards
- Task delegation techniques
Certification
- RBT - Registered Behavior Technician
- ServSafe Food Handler's Certificate
- CPR Certified
- SafetyCare Certified
Timeline
Registered Behavior Technician
Hope Autism Clinic
10.2024 - Current
Team Lead
Panera Bread
07.2023 - Current
Jewelry Sales Associate
Savers Thrift Store
12.2022 - 07.2023
Team Channel Manager
Panera Bread
10.2021 - 11.2022
Retail Team Member
Panera Bread
07.2019 - 10.2021
High School Diploma -
Freeburg Community High School
High School Diploma -
Belleville West High School