Reynold Mitchell III
Washington
Summary
Dynamic professional with a strong background in customer service at Walmart, excelling in active listening and critical thinking to resolve complaints and enhance customer loyalty. Proven expertise in welding safety procedures and gas tungsten arc welding, contributing to project success through collaboration and adherence to best practices.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Walmart
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
TIG Welder
Morton Industries
07.2023 - Current
- Collaborated with team members for smooth workflow, resulting in increased productivity and timely project completion.
- Promoted a safe working environment through strict adherence to company safety policies and procedures while welding various materials.
- Provided input on the selection of materials and equipment for optimal results, contributing to overall project success.
Laser Operator
Matcor Metal Fabrication
03.2023 - 07.2023
- Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Reduced material waste through accurate programming of laser cutting parameters for each job order.
- Maintained an organized inventory of consumables needed for laser operations, reducing order lead times.
Machinist
Precise Aerodynamics
11.2022 - 02.2023
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
Plasma Operator
Nucor American Buildings
07.2019 - 11.2022
- Maximized productivity with thorough knowledge of plasma cutting processes, materials, and best practices.
- Consistently maintained a clean and organized work area, allowing for efficient movement of materials and increased safety standards.
- Improved workplace safety by adhering to strict guidelines, conducting regular equipment inspections, and addressing any issues promptly.
- Demonstrated commitment to continuous improvement by participating in training opportunities, seeking feedback, and proactively addressing areas for growth within the plasma operator role.
Relief Operator
Keystone Steel and Wire
02.2005 - 07.2019
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
Associate of Arts - Welding
Midwest Technical Institute
IL10-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Welding safety procedures
- Gas tungsten arc welding
- Blueprint reading
- Machine operation
- Lathe operation
- Troubleshooting
Timeline
Customer Service Representative
Walmart
08.2024 - Current
TIG Welder
Morton Industries
07.2023 - Current
Laser Operator
Matcor Metal Fabrication
03.2023 - 07.2023
Machinist
Precise Aerodynamics
11.2022 - 02.2023
Plasma Operator
Nucor American Buildings
07.2019 - 11.2022
Relief Operator
Keystone Steel and Wire
02.2005 - 07.2019
Associate of Arts - Welding
Midwest Technical Institute
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