Reyna Celedonio
Chicago
Summary
Dynamic professional with a proven track record at World Relief Chicago, excelling in program management and intercultural communication. Achieved a 75% match rate for volunteer tutors, enhancing academic performance for K–12 immigrant youth. Skilled in data tracking and community engagement, fostering impactful relationships to support families and students.
Overview
12
12
years of professional experience
Work History
Youth Tutor Volunteer Coordinator & School Enrollment Support
World Relief Chicago
Chicago
01.2021 - Current
- Company Overview: Refugee Resettlement Agency
- Matched volunteer tutors with K–12 immigrant and refugee youth, achieving a 75% match rate and 30% documented academic improvement across subjects.
- Coordinated weekly communications and a monthly resource newsletter to support over 80 tutor volunteers.
- Collaborated with interdepartmental teams to streamline family support services and enrollment processes across multiple schools.
- Provided case management and cultural orientation to newly arrived families, improving program satisfaction and access to education.
- Served on the agency’s first Internal Advisory Board, providing strategic insight and staff representation in decision-making.
- Refugee Resettlement Agency
Private Childcare Manager
Private Family
Chicago
01.2017 - 01.2021
- Managed household logistics for a busy family of four including scheduling, transportation, behavior consultation, and enrichment activities.
- Designed and led seasonal activities and life skills training for two children, including safety, communication, and COVID protocols.
- Acted as the primary liaison with external service providers and ensured a consistent, supportive family environment.
Office Administrator
Country Financial Insurance
Chicago
01.2016 - 01.2017
- Supported daily operations for 4 insurance agents; managed client scheduling, intake, and correspondence.
- Handled confidential client data and facilitated efficient claims processing and policy updates.
Administrative Assistant
Rauner College Prep
Chicago
01.2014 - 01.2015
- Provided direct administrative support to two assistant principals; managed student records, tracked academic data, and coordinated night school registration.
- Maintained a 95% student retention rate for summer/night school through consistent parent outreach and follow-up.
- Designed and facilitated a mentorship program serving 12 high school students, improving engagement and academic confidence.
Summer Camp Director
Safe Haven Program
Chicago
01.2013 - 01.2014
- Company Overview: New Life Covenant Church
- Directed city-funded summer programming for 60+ youth in underserved neighborhoods; hired, trained, and supervised a team of 6 counselors.
- Designed weekly programming, managed conflict resolution, and ensured safety protocols in alignment with CPS and city regulations.
- Cultivated community and parent partnerships to boost engagement and satisfaction.
- New Life Covenant Church
Education
Bachelor of Arts - Business Management
Northeastern Illinois University
Chicago, IL06-2027
Associate - General Education
Wilbur Wright College
Chicago, IL01.2016
Skills
- Program & Project Management
- Employer & Community Engagement
- Cross-Functional Collaboration
- Data Tracking & Reporting
- Student & Family Support
- Intercultural Communication
- Public speaking and workshop facilitation
- Microsoft Office Suite
- Google Suite
- Salesforce
- Microsoft Office
- Excel
- Outlook
- PowerPoint
- Word
- Zoom
- Dynamics MS
- Social Media Management
- Typing & Transcription (70 WPM)
Timeline
Youth Tutor Volunteer Coordinator & School Enrollment Support
World Relief Chicago
01.2021 - Current
Private Childcare Manager
Private Family
01.2017 - 01.2021
Office Administrator
Country Financial Insurance
01.2016 - 01.2017
Administrative Assistant
Rauner College Prep
01.2014 - 01.2015
Summer Camp Director
Safe Haven Program
01.2013 - 01.2014
Bachelor of Arts - Business Management
Northeastern Illinois University
Associate - General Education
Wilbur Wright College
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