Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Organized and managed group reservations, ensuring a seamless experience for clients participating in outdoor activities. Coordinating schedules, communicating with clients to understand their needs, and working with guides and staff to deliver exceptional service and a memorable experience for guests visiting the Aspen/Snowmass area. The coordinator handles client communication with building an itinerary as well booking, payment processing, and transportation logistics.
As a Retail Lead and Knife Sharpener at New West KnifeWorks, I demonstrated exceptional leadership skills by effectively managing a team of retail staff and overseeing daily operations. I specialized in providing expert knife sharpening services, ensuring high customer satisfaction and loyalty. Through my role, I honed my communication abilities, problem-solving skills, and attention to detail in a fast-paced retail environment.