Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rex Garcia

Highland Park

Summary

Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.

Overview

7
7
years of professional experience

Work History

Group and Tour, Services Agent

Aspen Ski Company
11.2021 - Current
  • Company Overview: Collaborated with domestic and international Sales Managers to build, maintain, and expand our relationship with travel partners and continue increasing sales
  • Collaborated with domestic and international Sales Managers to build, maintain, and expand our relationship with travel partners and continue increasing sales
  • Booked, processed, and reviewed lift ticket, rental and ski school orders for groups, tour operators, travel agents, lodges and other third parties
  • Reconciled partner accounts daily, working closely with the Accounts Receivable department
  • Up sold and cross sold effectively to enhance each guest's experience during their stay
  • Represented and sold Aspen Ski Company winter products such as lift access, lessons, activities, and rentals
  • Communicated with guests from around the world while managing and balancing currency within Resort Technology Partners (RTP)
  • Primarily based at the Two Creeks location, assisted Group & Tour Department in completing guest and group product deliveries
  • Collaborated with domestic and international Sales Managers to build, maintain, and expand our relationship with travel partners and continue increasing sales

Group Services Coordinator

Blazing Adventures
05.2024 - 10.2024

Organized and managed group reservations, ensuring a seamless experience for clients participating in outdoor activities. Coordinating schedules, communicating with clients to understand their needs, and working with guides and staff to deliver exceptional service and a memorable experience for guests visiting the Aspen/Snowmass area. The coordinator handles client communication with building an itinerary as well booking, payment processing, and transportation logistics.

Retail Lead + Sharpener

New West Knifeworks
05.2023 - 04.2024

As a Retail Lead and Knife Sharpener at New West KnifeWorks, I demonstrated exceptional leadership skills by effectively managing a team of retail staff and overseeing daily operations. I specialized in providing expert knife sharpening services, ensuring high customer satisfaction and loyalty. Through my role, I honed my communication abilities, problem-solving skills, and attention to detail in a fast-paced retail environment.

Front Desk Associate

College Park Athletic Club
02.2021 - 11.2021
  • Company Overview: CPAC is an athletic club with a large focus on tennis and fitness development
  • Provided clients with outstanding customer service and support along with various responsibilities such as answering and directing phone calls to appropriate departments and personnel, processing program registrations, managing client reservations, complete POS transactions and product sales through the pro shop
  • CPAC is an athletic club with a large focus on tennis and fitness development

Facilities Associate

COLLEGE PARK ATHLETIC CLUB
02.2021 - 11.2021
  • Company Overview: CPAC is an athletic club with a large focus on tennis and fitness development
  • Provided a clean and well-maintained facility for members while overseeing the upkeep and maintenance of two facilities totaling over 150,000 sq
  • Ft
  • Tasks including a daily cleaning checklist, handling maintenance requests from staff, general maintenance service responsibilities, as well addressing the need for and contacting outside repairmen
  • CPAC is an athletic club with a large focus on tennis and fitness development

Food For Thought Catered Events
06.2020 - 09.2020
  • Company Overview: Leading Chicago catering company specializing in hospitality and innovative event services
  • Shadowed leadership and participated in key program, new product, rebranding and strategy meetings
  • Accomplished tasks include co-creating (3) brand logos for new product launches, evaluated and developed launch of updated social media campaign, as well led in-depth meeting with each department to gain holistic view of the organization
  • Leading Chicago catering company specializing in hospitality and innovative event services

Visitor Services Member

MUSEUM OF CONTEMPORARY ART
07.2019 - 09.2019
  • Worked during the Virgil Abloh 'Figures of Speech' exhibit as a visitor services member
  • Responsibilities varied including tickets sales, crowd management, and interaction with visitors from around the world for one of the most attended exhibits in the museum's history

Intern

JANJI
06.2019 - 08.2019
  • Company Overview: Based in Chicago, worked as a remote intern for a running wear brand, working on various marketing and advertising projects focusing on Google paid advertising
  • Redesigned the brand's shipped product packaging to promote their pledge to social responsibility
  • Based in Chicago, worked as a remote intern for a running wear brand, working on various marketing and advertising projects focusing on Google paid advertising

CULTURE STUDIO
06.2018 - 09.2018
  • Worked in the receiving and garment check at a merchandising company
  • Received orders, managed distribution of garments as well order fulfilment
  • Worked on creating a marketing plan to advertise new distribution channels

Education

Bachelor of Science - Communication and Media: Advertising

UNIVERSITY OF OREGON
Eugene, OR
12.2020

Skills

  • Problem-solving
  • Positive attitude
  • Customer service and care
  • Critical thinking
  • Organizational skills
  • Clear communication
  • Attention to detail
  • Travel arrangements

Timeline

Group Services Coordinator

Blazing Adventures
05.2024 - 10.2024

Retail Lead + Sharpener

New West Knifeworks
05.2023 - 04.2024

Group and Tour, Services Agent

Aspen Ski Company
11.2021 - Current

Front Desk Associate

College Park Athletic Club
02.2021 - 11.2021

Facilities Associate

COLLEGE PARK ATHLETIC CLUB
02.2021 - 11.2021

Food For Thought Catered Events
06.2020 - 09.2020

Visitor Services Member

MUSEUM OF CONTEMPORARY ART
07.2019 - 09.2019

Intern

JANJI
06.2019 - 08.2019

CULTURE STUDIO
06.2018 - 09.2018

Bachelor of Science - Communication and Media: Advertising

UNIVERSITY OF OREGON
Rex Garcia