Summary
Overview
Work History
Education
Skills
Timeline
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Revital Shalem

Technical Support Engineering Director - Cybersecurity
Herzliya

Summary

Senior People's Leader & Programs Manager with 15+ years of experience in cybersecurity. Led process standardization across global teams at EY, resulting in improved business process efficiency and over 25% increase in productivity. Skilled in building high-performing teams and developing client-focused solutions. Strong mix of leadership, customer engagement, problem-solving, and operational excellence in cybersecurity and cloud security.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Cybersecurity Sr.Program Manager & COO

EY
2022 - Current
  • Direct team lead for 10 managers and staff while overseeing over 80% of the overall cyber practice activity and annual revenue ensuring timely delivery of all cybersecurity projects, using strong delivery management and People Management skills
  • Collaborated closely with global cross-functional teams to standardize P&T processes using automations and KPIs, improving business process efficiency and increasing productivity levels across key technology projects by over 25%
  • Orchestrated daily stand-ups across security research, engineering, and IT teams, expediting resolution of critical challenges and enhancing collaboration on the automated process
  • Leveraged AI tools to tracked KPIs & OKRs and drive measurable risk reduction and continuous improvement
  • Spearheaded key strategic accounts, supporting Cloud Security, Attack & Penetration Testing, and OT security initiatives

Cybersecurity Head of Client Services & Strategic Account Executive

EY
2021 - 2022
  • Orchestrated over 180 projects annually while identifying and resolving risks ensuring 98% of the projects adhered to SLA
  • Led a Project Management team of 10 people, delivering enterprise-level security programs

COO & Technical Program Lead

SDC Cyber Security
2015 - 2020
  • Provided Level 3 Technical Support to clients, resolving complex technical issues and improving overall customer experience
  • Successfully resolved 100% critical incidents, resulting in 15% increase in customer satisfaction
  • Served as primary relationship manager for 4 key strategic accounts, driving client satisfaction through proactive customer engagement and issue resolution
  • Conducted complex programs to improve security posture, including spear phishing simulations, red teaming exercises, and ransomware response planning, resulting in 90% reduction in security incidents
  • Operated the development and deployment of cybersecurity technologies including Big Data analytics for risk profiling and fraud detection; and encrypted communication solutions with multi-layer security protocols
  • Tracked KPIs and other metrics to measure the success of these initiatives
  • Developed and implemented a mentorship program for 25 employees, resulting in 85% improvement in employee retention
  • Expanded service portfolio, resulting in 400% revenue growth

Sr. Project Manager

SDC Cyber Security
2013 - 2015
  • Implemented product management strategies to improve the efficiency of cybersecurity technology deployments, resulting in 30% faster time-to-market
  • Led end-to-end project delivery, implementing efficient methodologies and operational frameworks
  • Facilitated cross-team collaboration, ensuring smooth coordination between development, security, and research teams
  • Ensured end-to-end product lifecycle implementing agile methodologies and delivery frameworks

Education

Master of Science - Computer Science (Coursework Completed)

New York University
04.2001 -

M.A - Communications & Media

New York University

B.A - Communications & Business Administration

College of Management TLV

Certificate of Technical Studies - HEC Hacking Defined Certification

See Security College
04.2001 -

Skills

Experience in Cybersecurity Practices

Cloud Security Risk Management

Customer Service Excellence

Team Skill Enhancement

Client Retention Techniques

Project & Program Management

Problem-Solving & Risk Management

Geographic Expertise: EMEA, US

Timeline

Master of Science - Computer Science (Coursework Completed)

New York University
04.2001 -

Certificate of Technical Studies - HEC Hacking Defined Certification

See Security College
04.2001 -

M.A - Communications & Media

New York University

B.A - Communications & Business Administration

College of Management TLV

Cybersecurity Sr.Program Manager & COO

EY
2022 - Current

Cybersecurity Head of Client Services & Strategic Account Executive

EY
2021 - 2022

COO & Technical Program Lead

SDC Cyber Security
2015 - 2020

Sr. Project Manager

SDC Cyber Security
2013 - 2015

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Revital ShalemTechnical Support Engineering Director - Cybersecurity