Overview
Work History
Education
Skills
Timeline
Generic

Christian Kapraun

Bartlett

Overview

6
6
years of professional experience

Work History

Logistics Account Executive

Total Quality Logistics
01.2025 - Current
  • Managed daily logistics operations and carrier communications while developing relationships with prospective customers.
  • Built and maintained a personal client portfolio while supporting brokers managing a $1M+ book of business.
  • Coordinated ~25 freight shipments per day, ensuring on-time delivery and high customer satisfaction.
  • Negotiated with carriers and customers to achieve optimal profit margins.

Commercial Auto Claim Adjuster

The Hartford Insurance Group
01.2021 - 01.2024
  • Managed a caseload of ~140 commercial auto claims using multiple software platforms to drive claims through the full lifecycle.
  • Analyzed insurance policies to determine coverage, identify limitations, and prevent fraud while maintaining accurate documentation.
  • Applied analytical judgment and ethical decision-making to resolve complex claims.
  • Collaborated with clients, agents, and internal stakeholders to meet service expectations.

Customer Care Representative

The Hartford Insurance Group
01.2020 - 01.2021
  • Provided clear explanations of insurance policies and procedures while resolving customer inquiries across phone and email channels.
  • Selected for the Auto Process Ownership Team, contributing insights to improve customer experience.

Education

Bachelor of Liberal Arts - Communication Studies

University of Iowa
01.2020

Skills

  • Data Analytics
  • Excel
  • SQL
  • Tableau
  • Data Visualization
  • R Programming

Timeline

Logistics Account Executive

Total Quality Logistics
01.2025 - Current

Commercial Auto Claim Adjuster

The Hartford Insurance Group
01.2021 - 01.2024

Customer Care Representative

The Hartford Insurance Group
01.2020 - 01.2021

Bachelor of Liberal Arts - Communication Studies

University of Iowa
Christian Kapraun