Christian Kapraun
Bartlett
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics
01.2025 - Current
- Managed daily logistics operations and carrier communications while developing relationships with prospective customers.
- Built and maintained a personal client portfolio while supporting brokers managing a $1M+ book of business.
- Coordinated ~25 freight shipments per day, ensuring on-time delivery and high customer satisfaction.
- Negotiated with carriers and customers to achieve optimal profit margins.
Commercial Auto Claim Adjuster
The Hartford Insurance Group
01.2021 - 01.2024
- Managed a caseload of ~140 commercial auto claims using multiple software platforms to drive claims through the full lifecycle.
- Analyzed insurance policies to determine coverage, identify limitations, and prevent fraud while maintaining accurate documentation.
- Applied analytical judgment and ethical decision-making to resolve complex claims.
- Collaborated with clients, agents, and internal stakeholders to meet service expectations.
Customer Care Representative
The Hartford Insurance Group
01.2020 - 01.2021
- Provided clear explanations of insurance policies and procedures while resolving customer inquiries across phone and email channels.
- Selected for the Auto Process Ownership Team, contributing insights to improve customer experience.
Education
Bachelor of Liberal Arts - Communication Studies
University of Iowa
01.2020
Skills
- Data Analytics
- Excel
- SQL
- Tableau
- Data Visualization
- R Programming
Timeline
Logistics Account Executive
Total Quality Logistics
01.2025 - Current
Commercial Auto Claim Adjuster
The Hartford Insurance Group
01.2021 - 01.2024
Customer Care Representative
The Hartford Insurance Group
01.2020 - 01.2021
Bachelor of Liberal Arts - Communication Studies
University of Iowa