Reshonda Harrod

Monitor patients from a monitoring screen

• Supported training of new staff on monitoring procedures and protocols.
• Ensured compliance with safety standards during monitoring activities.
• Facilitated patient comfort by addressing concerns promptly and respectfully.

Maintaining patient safety

Making sure they keep their medical devices

Making sure all lines are kept intact, including IVs, NG tubes Foley heart monitors

taking reports from nurses over the phone

• Coordinated communication between patients and healthcare teams effectively.

• Understanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denials
• Process patient billing requests such as payment plans, placing acct on hold, self pay discounts
• Escalation of patient inquiries where additional follow up and research is
• Update patient information/demographics where necessary
• Update Insurance information where necessary
• Collect payment/patient balances
• Handle full registration with potential for resubmission of claims
• Processed patient accounts and verified insurance eligibility for healthcare services.
• Communicated with patients regarding billing inquiries and payment options.
• Maintained accurate records of patient accounts and transactions in the system.
• Collaborated with healthcare providers to resolve account discrepancies efficiently.
• Educated patients on financial responsibilities and available assistance programs.
• Trained new staff on billing processes and customer service protocols effectively.
• Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
• Communicated with customers regarding payment plans and past due accounts.
• Reached out to patients once insurance was billed in order to obtain payments due.
• Participated in special projects as assigned by management team.
• Assisted with the preparation of financial statements for patients.
• Assisted in training new employees on patient accounting procedures.
• Verified insurance coverage for services rendered prior to submitting claims for payment.
• Answered customer questions to maintain high satisfaction levels.
• Submitted claims to insurance companies.

• Understanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denials
• Process patient billing requests such as payment plans, placing acct on hold, self pay discounts
• Escalation of patient inquiries where additional follow up and research is
• Update patient information/demographics where necessary
• Update Insurance information where necessary
• Collect payment/patient balances
• Handle full registration with potential for resubmission of claims

• Contact adjusters and employers seeking workers compensation insurance authorization
• Schedule workers compensation appointments with specialist and diagnostic facilities.
• Worked closely with physicians, employers and payers to achieve a positive impact on the outcome cost and quality of care rendered to the injured employees.
• Facilitated patient referrals to appropriate specialists for further care.
• Coordinated communication between patients and healthcare providers.
• Educated patients on referral processes and next steps in care.
• Assisted in scheduling appointments with referred specialists.
• Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
• Entered confidential patient information and updated electronic records in database.
• Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
• Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
• Gathered and verified insurance requirements to meet payer requirements.
• Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
• Collected required signatures to initiate referral process.
• Obtained PA for services such as diagnostic imaging.
• Maintained confidentiality of patient information in accordance with HIPAA regulations.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Completed relevant insurance and other claim forms.
• Scheduled tests, lab work or x-rays for patients based on physician orders.