RESHMA RAJU
Mount Prospect
Summary
Knowledgeable RN/ Care manager with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Enthusiastic RN Care manager motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
6
6
years of professional experience
Work History
Government Programs Care Manager III
Blue Cross and Blue Shield of Illinois
10.2023 - Current
- Assists the Members by providing support and helping them navigate the medical system to get the care and treatment they need to prevent Hospital admissions.
- Conducted risk assessments for patients, proactively addressing potential health issues.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Registered Nurse
Clarendale of Addison
09.2022
RN
The Radcliff
11.2021 - 09.2022
Health & Wellness Director of Nursing
Oakton Arms
02.2020 - 11.2021
- 1. Develop and implement comprehensive health and wellness programs that promote physical, emotional, and social well-being for all members of the organization.
- 2. Conduct needs assessments to identify gaps in health and wellness services and develop strategies to improve access to care and services.
- 3. Monitor and evaluate health and wellness programs and services to ensure effectiveness and make adjustments as necessary to meet the needs of the clients.
RN
Rosewood Care Center
02.2019 - 02.2020
- Conduct comprehensive patient assessments to identify individualized care needs, including vital signs, medical history, and physical exams.
- Develop and implement effective care plans based on patient needs and medical history to ensure optimal patient outcomes.
- Administer medications and treatments as prescribed by physicians and monitor patient progress to respond to changes in their condition.
- Collaborate with healthcare professionals to provide patient-centered care, maintain accurate patient records, ensure patient safety, provide emotional support and counseling to patients and families, and adhere to ethical and legal standards of nursing practice.
Education
Bachelors of Science in Nursing -
Vikram College of Nursing
01.2014
Skills
- Skilled in critical thinking, which allows me to analyze complex situations, make sound clinical judgments, and develop effective care plans
- Adaptable and able to quickly adjust to changes in patient conditions or healthcare environments I am able to remain calm and composed in high-stress situations and prioritize tasks effectively
- Strong leadership skills, including effective communication, critical thinking, delegation, teamwork, and coaching / mentoring
- Strong foundation in clinical skills, including administering medications, performing physical assessments, and monitoring vital signs
- Able to lead and manage teams of healthcare professionals Able to delegate tasks, provide guidance and support, and ensure that care is delivered in a timely and effective manner
Timeline
Government Programs Care Manager III
Blue Cross and Blue Shield of Illinois
10.2023 - Current
Registered Nurse
Clarendale of Addison
09.2022
RN
The Radcliff
11.2021 - 09.2022
Health & Wellness Director of Nursing
Oakton Arms
02.2020 - 11.2021
RN
Rosewood Care Center
02.2019 - 02.2020
Bachelors of Science in Nursing -
Vikram College of Nursing
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