Resean Whitelow
Chicago
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
13
13
years of professional experience
Work History
Doorman
The Barry Condominum
02.2020 - Current
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
Room Service Attendant
Virgin Hotels
06.2016 - 02.2020
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Asistant Manager
Walmart
06.2012 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate - Science Education
Olive Harvey College
Chicago, IL01.2022
Skills
- Critical Thinking
- Reading Comprehension
- Customer Retention
- Project Requirements
- Time Management
- Social Perceptiveness
- Guest Satisfaction
Timeline
Doorman
The Barry Condominum
02.2020 - Current
Room Service Attendant
Virgin Hotels
06.2016 - 02.2020
Asistant Manager
Walmart
06.2012 - 05.2016
Associate - Science Education
Olive Harvey College
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