Renee Williamson
Springfield
Summary
Reliable employee seeking data entry position working form home. Offering excellent communication and good judgment. Previous medical / insurance billing experience.
Compassionate Parent Educator with background in providing guidance and support to parents. Experience includes developing educational programs, conducting workshops, and advising on effective parenting strategies. Strengths include strong communication skills, empathy, and understanding of child development theory. Significant contribution to improving family dynamics by empowering parents with knowledge and resources for effective parenting.
Overview
30
30
years of professional experience
4011
4011
years of post-secondary education
Work History
Director
Stepping Stones CDC / Pebble Stone School
Springfield, IL
08.2020 - Current
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Directed staff and managed annual capital budget.
- Developed impactful and strategic partnerships with clients to drive business development.
- Developed educational programs for families focusing on child development and parenting skills.
- Facilitated workshops to enhance family engagement and learning opportunities.
- Collaborated with community organizations to provide resources for families in need.
- Assessed family needs through interviews and surveys to tailor support services.
- Provided guidance on effective communication strategies for parents and children.
- Coordinated events that promote family bonding and educational activities.
- Trained staff on best practices in family education and support techniques.
- Advocated for families within the community to access necessary services and support.
- Completed continuous assessments and documented updates to care to maintain current records.
- Worked collaboratively with schools to ensure that all students have access to quality educational experiences.
- Tracked attendance at events and workshops offered by the program in order to measure effectiveness of programming efforts.
- Organized activities that promoted language development among children from various backgrounds.
- Monitored student progress through regular assessments and provided feedback to teachers and administrators.
- Maintained accurate records of client information including assessments, goals, notes from meetings, referrals.
- Collaborated with other professionals to coordinate services for families.
- Facilitated parent workshops on topics such as child development, nutrition, positive discipline, school readiness, and literacy.
- Assessed the strengths and weaknesses of each student's learning style in order to create an effective educational plan.
- Facilitated group sessions with parents focusing on topics such as conflict resolution techniques or stress management tools.
- Encouraged parental involvement in their children's education by providing feedback and guidance.
- Educated families about the importance of physical activity for healthy lifestyles.
- Developed and implemented family education plans for parents of special needs children.
- Assisted families in accessing community resources to meet their needs.
- Developed relationships with local organizations in order to expand opportunities for families served by the program.
- Provided support and assistance to families in developing parenting skills, problem-solving strategies, and communication techniques.
- Assisted in daily management and continuous improvement efforts.
- Fostered a safe environment for all family members by implementing behavior management strategies.
- Provided crisis intervention counseling when needed by referring clients to appropriate mental health professionals.
- Advised families on how to use available resources effectively to promote academic success in students.
- Counseled parents on issues related to parenting styles, discipline strategies, communication methods.
- Conducted home visits to assess the family's educational needs and progress.
- Improved communication between clients, colleagues, department and other stakeholders to facilitate collaboration.
- Created individualized learning plans for each student based on assessment data and family input.
- Worked one on one with families to address issues head-on and develop proactive solutions.
- Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
- Helped clients to better understand parental role, focusing on developing skills to nurture and guide children.
- Encouraged parents and children to engage in group classes, community meetings and public events to build strong peer support system.
- Developed family lesson plans and activities to encourage positive interactions and strengthen bonds.
- Provided information and research regarding local community resources such as support groups and meetings for families.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Informed victims about legal processes and timelines.
- Counseled parents on proper child-rearing choices.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Attended hearings with victims to provide emotional support.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Supported individuals by facilitating weekly group sessions.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
Teacher
Williamson's Daycare
09.2010 - 08.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Medical Office Manager
Decatur Memorial Hospital
10.2006 - 09.2010
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Managed 40 employees with various personalities and from different cultures for large 10-physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $1,000,000 annual budget and supervising 40 employees.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
Data Entry Clerk
Prairie Heart
01.2004 - 10.2006
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified accuracy of data before transcribing.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data into [Type] system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Obtained scanned records and uploaded into database.
- Identified data entry errors and reported to necessary departments.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Received incoming calls and handled data requests from internal stakeholders.
- Executed data verification to detect errors.
- Supported multiple departments with special projects.
- Drafted reports for upper management as directed.
- Evaluated source documents to locate information needed for each data entry field.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Scrubbed data for errors and made corrections to maintain clean records.
- Created reports based on up-to-date data to inform business decisions.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Gathered data from multiple sources and programs.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
File Clerk/Receptionist/Supervisor/Manager
Springfield Clinic
01.1996 - 01.2004
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Education
Associate of Science - Education
Penn Foster College
Scranton, PAHigh School Diploma -
Lanphier High School
Springfield, ILSkills
- Advanced Excel Spreadsheet Functions
- Maintaining Confidentiality
- Data Compilation
- Client Correspondence
- Data Review
- Self Starter
- Advanced Clerical Knowledge
- Data Verification
- Error Identification
- Patient Charting
- Efficient Data Entry
- Database Uploading
- 10-Key Certification
- Alphanumeric Entry
- Document Management and Storage
- Verifying Data Accuracy
- Data Transcription
- Collecting Information
- Word Processing
- Information Updates
- Postage Meter
- Business Controls
- Verifying Dates
- Customer Retention
- Special Requests
- Project Audits
- Data Entry Equipment
- Entry Recording
- Records Retention
- Customer Care
- Accounting Remittances
- Reminder Calls
- Updating Client Data
- Family program development
- Workshop facilitation
- Community collaboration
- Child development education
- Needs assessment
- Operational management
- Budget administration
- Process improvement
- Compliance adherence
- Staff training
- Effective communication
- Conflict resolution
- Relationship building
- Problem solving
- Team leadership
- Referral coordination
- Empathy development
- Curriculum evaluation
- Family dynamics
- Group instruction
- Education program adjustment
- IEP monitoring
- IEP management
- Lesson plan advisement
- Parenting
- Lesson plan guidance
- Teaching strategies
- Child development
- Family needs assessment
- Classroom instruction
- Child development expertise
- Curriculum development
- Educational planning
- Parenting support
- Individual assessment
- Family needs analysis
- Parenting techniques
- Client needs assessment
- Family therapy
- Parenting skills training
- Crisis intervention
- Client documentation
- Team building
- Professional demeanor
- Mental health counseling
- Adolescent therapy
- Prepare reports
- Childhood Trauma Management
- Team collaboration
- Maintain case files
- Client interviewing
- Foster care support
- Emergency intervention
- Excellent communication
- Substance abuse counseling
- Problem-solving abilities
- Family planning counselor
- File management
- Case history compilation
- Multitasking capacity
- Program development
- Analytical thinking
- Teamwork and collaboration
- Organizational skills
- Motivational interviewing
- Multicultural awareness
- Grief counseling
- Disabilities Support
- Special education
- Trauma informed care framework
- Community outreach
- Parent-child conflict specialist
Timeline
Director
Stepping Stones CDC / Pebble Stone School
08.2020 - Current
Teacher
Williamson's Daycare
09.2010 - 08.2020
Medical Office Manager
Decatur Memorial Hospital
10.2006 - 09.2010
Data Entry Clerk
Prairie Heart
01.2004 - 10.2006
File Clerk/Receptionist/Supervisor/Manager
Springfield Clinic
01.1996 - 01.2004
Associate of Science - Education
Penn Foster College
High School Diploma -
Lanphier High School