Renee Smith
Chicago
Summary
Detail-oriented and licensed claims adjuster with a strong background in insurance, administrative management, and customer service. Proven ability to manage complex caseloads and deliver high-quality results under pressure. Eager to contribute to a collaborative, fast-paced risk management team.
Overview
4
4
years of professional experience
Work History
Resolution Manager
Gallagher Bassett Risk Management
Rolling Meadows
01.2024 - Current
- Review and determine the course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting the final disposition of a loss.
- Conduct thorough investigations, and keep accurate and relevant documentation of file activity on each claim assigned, including coverage, liability, status, and damages that are applicable for each claim.
- Honor, decline, or negotiate first- and third-party liability claims upon completion of coverage, policy investigation, and analysis of damages and liability.
- Communicated effectively with policyholders, vendors, attorneys, and other professionals to gather necessary information and ensure timely resolution.
- Ensured adherence to all applicable federal and state regulations, company procedures, and ethical standards throughout the claims lifecycle.
- Resolved customer complaints by providing accurate information and appropriate solutions.
- Collaborated with other departments to ensure accurate payment of valid claims.
Customer Service & Delivery Professional
UberEATS, DoorDash, Domino's, Grubhub
Chicago
08.2021 - Current
- Delivered food and essential items accurately and on time while managing multiple orders and delivery platforms.
- Maintained excellent customer satisfaction by resolving issues quickly and professionally through in-app communication and direct contact.
- Demonstrated time management and route optimization to meet tight delivery windows during high-demand periods.
- Adapted to rapidly changing conditions and client needs in a fast-paced, independently driven environment.
- Built rapport with repeat customers and upheld brand standards for partner platforms.
Assistant Manager
Dollar Tree
Naperville
10.2021 - 04.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Assisted in inventory management and stock replenishment processes.
- Monitored cash handling procedures for accuracy and security.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight, and mentoring to newly hired employees.
Education
Associate in General Studies - General Studies
College of DuPage
Glen Ellyn, IL03.2022
Skills
- Conflict Resolution
- Time Management
- Organizational Skills
- Regulatory Compliance
- Strong Attention to Detail
- Typing Speed of 55WPM
- Analytical Problem-Solving
- Empathetic Communication
- Accountability & Dependability
- Report Writing & Documentation
- Team Collaboration & Training Support
- Adaptability in Fast-Paced Environments
Achievements
- Became fully licensed to adjust claims in all 50 states at Gallagher Bassett within three months, passing five complex state licensing exams on the first attempt (TX, NY, AZ, AK, HI).
- Earned promotion to Assistant Manager at Dollar Tree within months by proactively taking on leadership tasks and mastering store systems without formal training.
Timeline
Resolution Manager
Gallagher Bassett Risk Management
01.2024 - Current
Assistant Manager
Dollar Tree
10.2021 - 04.2023
Customer Service & Delivery Professional
UberEATS, DoorDash, Domino's, Grubhub
08.2021 - Current
Associate in General Studies - General Studies
College of DuPage
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