Renee Smith

Responsible for managing day-to-day administrative tasks within an office, including organizing documents, scheduling meetings, answering phone calls, managing office supplies, coordinating events, and ensuring smooth office operations, requiring strong organizational skills, excellent communication, and attention to detail to maintain a productive work environment.

Respond to member and potential member phone inquiries on membership, products and services.

Navigate system applications as needed to resolve inquiries. Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs. Accurately verify, document, and process all member transactions.

Resolve complaints by communicating with other departments and/or partners as needed.

Perform and process account maintenance, fulfillment requests, research requests, etc.

Bill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.

Actively listen and respond to phone calls and emails from customers. Develop and maintain positive customer relations required to ensure superior customer satisfaction. Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Manage the scheduling and completion of all services assigned by customers. Escalates calls to supervisor, escalations team, or other support areas when necessary and appropriate. Document calls using proprietary software and other systems. Responsible for achieving goals (quality, first call resolution, adherence, customer satisfaction, etc.) and contributing to team goals as outlined by the management team.

Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients. Consulted with supervisors to assess cases and plan strategies for enhancing care. Arranged transportation and documented details of discharge transition plans. Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assist in keeping intersections clear. Allow police to be in the neighborhoods fighting crime. Provide assistance to pedestrians. Help redirect traffic during emergency street closures

Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Solved customer challenges by offering relevant products and services. Engaged with customers to build rapport and loyalty.

Prepared merchandise for sales floor by pricing or tagging. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Rotated stock and restocked shelves to maintain product availability and store appearance. Provided exceptional services and pleasant shopping experiences to retail customers.

Confirmed appointments, communicated with clients, and updated client records. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Corresponded with clients through email, telephone, or postal mail. Answered central telephone system and directed calls accordingly. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.