Renee Lederer
Dixon
Summary
Innovative and hardworking individual with experience in sales and customer service. Proven track record for driving sales, exceeding goals, and building relationships with customers. Highly organized, with strong communication and problem-solving skills to motivate and lead sales teams to success.
Overview
8
8
years of professional experience
Work History
Sales Team Manager
U-Haul
01.2018 - 01.2019
- Payroll
- Monitored agents
- Call Audits
- Provided leadership, training, mentoring, coaching, motivation, and guidance to the sales team.
Senior Sales Agent
U-Haul
01.2019 - 11.2024
- Mentored agents in sales techniques, improving team performance.
- Supervised a team of 10, providing exceptional coaching and mentoring.
- Audited calls and met with agents when necessary.
Customer Service Representative
U-Haul International
11.2024 - 10.2025
- Assisted customers with order processing, ensuring accuracy and timely completion.
- Managed inquiries regarding product availability, pricing, and rental options.
- Utilized CRM systems to track customer interactions and maintain detailed records.
- Addressed and resolved customer complaints, promoting positive experiences.
Education
High School Diploma -
Rochelle Township Highschool
ILSkills
- Data Entry
- Product Knowledge
- Service Upselling
- Strategic sales knowledge
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Team Development
Timeline
Customer Service Representative
U-Haul International
11.2024 - 10.2025
Senior Sales Agent
U-Haul
01.2019 - 11.2024
Sales Team Manager
U-Haul
01.2018 - 01.2019
High School Diploma -
Rochelle Township Highschool