RENEE LAKE
Yorkville,IL
Summary
With a proven track record at Old Second National Bank, I excel in multitasking and effective communication, ensuring top-notch customer service and efficient problem-solving. My experience spans from administrative duties to child supervision, highlighting my ability to foster safety and inclusivity in fast-paced environments. My professionalism and ethics stand out, making me a reliable asset to any team.
Overview
19
19
years of professional experience
Work History
School Monitor
Y115
03.2020 - 06.2024
- Exercised sound judgment in responding quickly to emergency situations while maintaining composure under pressure.
- Performed administrative duties such as filing paperwork and completing incident reports.
- Intervened in potentially dangerous situations by diffusing tensions between students or staff members as needed.
- Monitored school hallways, cafeteria and playgrounds for safety and security purposes.
- Assisted with the supervision of students during lunch periods and recesses.
- Developed positive relationships with students to encourage appropriate behavior in compliance with school policies.
- Enforced rules of conduct to ensure a safe learning environment.
Bank Teller
Old Second National Bank
04.2007 - 07.2011
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
- Guided customers in selecting appropriate financial products for individual needs.
- Responded to banking inquiries and requests from customers.
- Processed ATM deposits and reconciled against reports.
- Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures.
- Involved supervisors if transactions were over authority limits or exceptionally complex.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Verified customer identification documents for new accounts.
- Assisted with training of new team members.
- Cross-sold bank products and services to customers.
- Answered telephones to assist customers with questions and inquiries.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Monitored bank vaults to verify correct cash balances.
- Used computers and calculators to calculate daily transactions.
- Verified and post armored car deposits.
Dispatcher Office Assistant
Air Rite Heating & Cooling
04.2005 - 02.2007
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases.
- Utilized effective problem-solving techniques to quickly resolve customer complaints or inquiries.
- Maintained accurate records of all incoming orders and outgoing shipments.
- Developed efficient processes for managing incoming calls and emails in a timely manner.
- Dispatched staff members according to established protocols while providing guidance when needed.
- Provided excellent customer service through phone, email, chat, and face-to-face interactions with clients.
- Inspected documentation related to deliveries including bills of lading, packing slips, invoices. prior to dispatch and delivery.
- Answered questions and concerns regarding company products, services, and prices.
- Instructed new employees regarding company policies and job duties.
- Recorded customer transactions and filed receipts.
- Updated account information in company databases.
Education
High School Diploma -
Wheaton North High School
Wheaton05-2001
Skills
- Professionalism and Ethics
- Reliability
- Decision-Making
- Prioritization
- Time management
- Documentation and recordkeeping
- Invoice processing
- Multitasking
- Effective Communication
- Scheduling coordination
- Customer service
- Billing processing
- Payroll processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
School Monitor
Y115
03.2020 - 06.2024
Bank Teller
Old Second National Bank
04.2007 - 07.2011
Dispatcher Office Assistant
Air Rite Heating & Cooling
04.2005 - 02.2007
High School Diploma -
Wheaton North High School