RENEE HILDRETH

(Originally employed as a seasonal hire but I was invited to stay as a permanent employee)

• Assisted customers with product selection and provided personalized recommendations.
• Maintained store cleanliness and organization to enhance the shopping experience.
• Operated point-of-sale systems and processed transactions accurately.
• Build customer relationships
• Promote loyalty reward programs
• Drive sales and promotions
• Execute visual merchandising updates
• Restocking
• Maintain displays
• Collaborated with team members to achieve daily sales goals and maintain inventory levels.
• Addressed customer inquiries and resolved issues in a timely manner.
• Assisted customers in finding products, answered questions, and made product recommendations.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.

• Evaluated and maintained stock levels for numerous ingredients to keep necessary items in stock throughout shift.
• Opening prep of ingredients (tea bases and cooked toppings).
• Closing restocking of ready to use toppings and disposal of old products.
• Collaborated with other department leads to ensure seamless communication and coordination across all shifts.
• Oversaw facility maintenance tasks to ensure a clean, safe, and well-organized working environment for both employees and customers alike.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Enforced company policies and regulations with employees.
• Actively participated in recruitment efforts to attract top talent for various roles within the organization.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Continuously sought opportunities for personal and professional growth.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.