Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Rene Rosso

Chicago

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

25
25
years of professional experience

Work History

Store Manager

GameStop
Chicago
06.2016 - Current
  • Successfully directed two stores that contribute to the district and the company.
  • Provided best-in-class guest service: promptly greeting guests; responding to guest questions and concerns quickly, effectively, and courteously; assisting guests with meeting their needs; applying all selling behaviors during every transaction and interaction.
  • Delegated work to staff while setting priorities and goals.
  • Monitored daily operations of multiple locations including scheduling shifts for staff members.
  • Recruit, interview, hire, assess, develop, and retain high-performing associates.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Trained and coached store managers and associates on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • Ensure that all employees adhere to company policies, inventory control, and loss prevention practices.
  • Ensure all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.

Assistant Manager

GameStop
Chicago
08.2013 - 08.2016
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Recruited and trained new employees to meet job requirements.
  • Promote the company's unique benefits to guests, including, but not limited to, service models and operational behaviors that lead to sales and profit.

Computer Lab Technician

DePaul University, Department of Art & Art History
Chicago
08.2003 - 07.2006
  • Installed and configured computer hardware, software, system networks, printers, scanners, and AV equipment.
  • Monitored and maintained the student computer labs.
  • Assisted students with printing projects and layouts

HRIS Administrator

DePaul University Student Employment
Chicago
01.2000 - 04.2003
  • Maintained the HRIS database and student employment system.
  • Filed signed documents for the human resources archive.
  • Researched and resolved discrepancies identified through audits or other methods.

Education

Bachelor of Arts - Art & Art History

DePaul University
Chicago, IL
04-2006

Skills

  • Inventory management
  • Visual merchandising
  • Sales
  • Customer service
  • Team building
  • Employee training
  • Leadership development
  • Talent recruitment
  • Problem-solving
  • Work Planning and Prioritization

Affiliations

  • Drawing
  • Painting
  • Murals
  • Video game enthusiast

Accomplishments

  • SL Council 2023

References

References available upon request.

Timeline

Store Manager

GameStop
06.2016 - Current

Assistant Manager

GameStop
08.2013 - 08.2016

Computer Lab Technician

DePaul University, Department of Art & Art History
08.2003 - 07.2006

HRIS Administrator

DePaul University Student Employment
01.2000 - 04.2003

Bachelor of Arts - Art & Art History

DePaul University

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Rene Rosso