Rene Ortiz
Elgin
Summary
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Lead Server
Brookdale Senior Living Facility
10.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Education
GED -
Elgin Community College
Elgin, IL03-2025
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Exceptional communication
- Employee development
- Responsible and trustworthy
- Teamwork and collaboration
- Full service dining
- Staff training
- Order accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Electronics and Circuit Building
- Coding and Programming
- Gym Workouts
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Lead Server
Brookdale Senior Living Facility
10.2021 - Current
GED -
Elgin Community College
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