Renée Graves

As a Communications Specialist, I play a crucial role in developing and implementing effective communication strategies to enhance the organization's internal and external communications. Collaborating with key stakeholders, I identify target audiences, determine appropriate communication channels, and establish measurable goals and KPIs. In less than a year, I've individually created over 200 pieces of content including newsletters, website content, social media posts, blog articles, and internal communications. Managing our intranet platform, I assist various departments in the development and design of their team sites, as well as, the company site as a whole. Tracking and analyzing communication efforts using appropriate tools and metrics, I monitor and report on key performance indicators to ensure we are staying updated on industry trends and best practices in communication.

In addition to my Communications role, I also serve as our DEIB Specialist. Last year, I assisted in developing and launching our company-wide Employee Resource Groups. Currently, I manage all ERG communications including working with ERG leadership to build-out group initiatives, create meeting decks and moderate Teams channels.

In my role as an Executive Operations Coordinator I provided direction to teams across the organization to achieve targets, created and optimized project plans and executed daily operations. Working closely with our Communications team, I created internal content,
managed and designed our company SharePoint and oversaw our communications schedule. Serving as a DEI Coordinator, I owned the management of our ERGs and assisted in the creation of new company values and the implementation of the activation plan. I also provided administrative support to numerous C-Suite members including calendar management and travel planning. Due to the nature of hybrid work, I also took ownership of the facilities management and employee onboarding role at our HQ and oversaw all office-related processes, including employee onboarding, and vendor relationships.

In my time at Vertfore, a leading provider of software solutions for the insurance industry, I served as a Customer Support Associate providing exceptional service, assisting with software inquiries, troubleshooting issues, and ensuring a positive customer experience. Within 2 months, I personally resolved 528 support cases while taking on customer escalations and new product trainings.

• Served as the first point of contact for customer inquiries, providing timely and accurate responses to technical and software-related questions.
• Assisted customers with software installation, configuration, and troubleshooting.
• Identified and escalated technical issues to the appropriate internal teams for resolution, following up with customers to ensure issues were resolved satisfactorily.
• Documented customer interactions, inquiries, and resolutions in the company's CRM system, maintaining accurate records and tracking customer feedback and trends.
• Collaborated with cross-functional teams, including Product Development and Quality Assurance, to communicate customer feedback and contribute to product improvements and enhancements.
• Provided product training and guidance to customers, helping them maximize the value of Vertafore software solutions and achieve their business objectives.

Through innovative technology, data-driven insights, and collaborative partnerships, I assisted Caravan Health in empowering providers to improve patient outcomes, reduce costs, and thrive in the transition to value-based payment models. As a Senior Executive Assistant and Project Associate, I supported multiple senior executives and assisted with project management activities, facilitating efficient operations, coordinating executive communications, and managing project timelines and deliverables.

• Provided administrative support to senior executives, including calendar management, travel arrangements, and expense reporting.
• Served as the primary point of contact for internal and external stakeholders.
• Prepared and distributed meeting agendas, presentations, and other materials as needed, ensuring accuracy and completeness.
• Assisted with project management activities, including tracking project milestones, monitoring timelines, and coordinating cross-functional teams.
• Collaborated with team members to gather data, conduct research, and prepare reports and presentations for executive review.
• Managed internal and external correspondence, including email, phone calls, and mail, and prioritize messages for executive attention.

With a commitment to excellence in every detail, in line with the Four Seasons standard, I offered unparalleled luxury and personalized attention to all guests. Serving as the first point of contact for guests, I provided a warm welcome and ensured their needs were met with the highest level of professionalism and attention to detail. As a VIP Concierge, I was responsible for curating bespoke experiences and personalized services for our most discerning guests, elevating their stay to new heights of luxury and sophistication.

• Brought in an additional $500,000 of guest revenue in one year through POC upselling.
• Provided exceptional guest service throughout their stay, anticipating their needs and addressing any concerns promptly and effectively.
• Handled guest inquiries, reservations, and requests with professionalism and efficiency, utilizing the hotel's systems and resources.
• Coordinated special amenities, transportation, and activities for VIP guests, ensuring seamless execution and exceeding expectations.
• Handled all vendor relations, contracts, and logistics.