Renato Eitan Broder
Summary
Skilled in leveraging interpersonal abilities to enhance collaboration and solve complex problems. Committed to delivering exceptional service and achieving consistent results through effective strategies.
Overview
22
22
years of professional experience
Work history
Operational manager
Dott Israel
2023.08 - 2026.04
- Assisted in providing urban micro mobility services.
- Supported on-boarding of new employees as leading instructor.
- Created a collaborative work environment for positive team dynamics.
- Optimised workflow procedures with strategic planning and team coordination.
- Reduced overhead costs through efficient resource allocation and budget management.
- Identified bottlenecks, implemented solutions, increased productivity.
Operations & Accounts Management
Pomegranate Travel
2023.01 - 2023.07
- Customers and suppliers’ relations management, operations coordination.
- Ensure and deliver outstanding personalised customer experiences.
- Sales Development and Customer Support to foreign customers.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Freelancer Market & Consumer Researcher / Analyst
Sphinx Research & Consulting
2020.07 - 2022.01
- Freelance projects associate.
- Perform data harvesting for international market research projects.
- Consumer Market analysis to aid clients to make wise business decisions.
- Delivered detailed reports summarising research findings to key stakeholders.
- Contributed to team projects by providing key analytic insights.
Projects Manager
Google Israel
2014.05 - 2020.04
- Managed localisation and linguistic quality for digital applications and services targeting Portuguese and Spanish-speaking consumer markets.
- Assisted in user behaviour analysis to support product development and improvement.
- Enhanced user engagement and satisfaction across various applications and online services.
- Mentored staff to maximise their development potential.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
Customer Accounts Manager
Gimmonix Technologies Israel
2013.03 - 2014.04
- A tourism tech startup.
- Coordinated with sales team to expand client base.
- Delivered product demonstrations tailored to customer requirements.
- Managed all B2B international customer relations from sales till product implementation.
- Fostered long-term relationships with key clients by providing excellent service.
- Assessed clients' needs for tailored solutions.
- Resolved escalated customer issues efficiently.
- Conducted regular account reviews for service improvement.
Owner/Manager
Executive Business Tourism Services
São Paulo
2010.01 - 2012.10
- Owned and managed a high-end business tourism services enterprise, based in São Paulo/Brazil serving corporate foreign customers.
- Focus on marketing, sales & business development.
El AL Israel Airlines
São Paulo
2009.01 - 2011.03
- Security division based in São Paulo / Brazil
- Focus on all aspects of flight and ground security.
Commercial & Administrative Manager
Águas Claras-Fernando de Noronha/Brazil, Diving/Tour Operator
2004.01 - 2008.12
- I had a leading role over, customer care/relations B2B and B2C.
- Customer accounts and sales management.
Education
Bachelor of Business Management - Foreign Trade
FASP
São PauloPost-Grad course of Sales Management - Commercial
ESPM
São PauloBachelor of Biology (unfinished 50%) - Biology
Universidade Estadual de Pernambuco
BrazilSkills
- Results-Driven approach
- Leadership excellence
- Client satisfaction tracking
- Change implementation
- Productivity growth
- Workflow optimization
Languages
Portuguese: native language
Beginner
Spanish: fluent level
Beginner
English: fluent level
Beginner
Hebrew: advanced level
Beginner
Italian: beginner level (student)
Beginner
Timeline
Operational manager
Dott Israel
2023.08 - 2026.04
Operations & Accounts Management
Pomegranate Travel
2023.01 - 2023.07
Freelancer Market & Consumer Researcher / Analyst
Sphinx Research & Consulting
2020.07 - 2022.01
Projects Manager
Google Israel
2014.05 - 2020.04
Customer Accounts Manager
Gimmonix Technologies Israel
2013.03 - 2014.04
Owner/Manager
Executive Business Tourism Services
2010.01 - 2012.10
El AL Israel Airlines
2009.01 - 2011.03
Commercial & Administrative Manager
Águas Claras-Fernando de Noronha/Brazil, Diving/Tour Operator
2004.01 - 2008.12
Bachelor of Business Management - Foreign Trade
FASP
Post-Grad course of Sales Management - Commercial
ESPM
Bachelor of Biology (unfinished 50%) - Biology
Universidade Estadual de Pernambuco