Renata Shaw
Toronto
Summary
Dynamic and results-driven retail leader with over 8 years of progressive experience in luxury fashion and lifestyle brands. Proven ability to lead high-performing teams, exceed sales goals, and deliver exceptional customer experiences. Strong expertise in clienteling, sales analysis, visual merchandising, and omnichannel operations. Energetic, entrepreneurial, and passionate about fashion, with a consistent track record of elevating store performance and team engagement.
Overview
4
4
years of professional experience
Work History
Store Manager
Pandora Jewelry
10.2023 - Current
- Lead a high-performing team to exceed sales and client satisfaction goals.
- Implement clienteling strategies to drive loyalty and repeat business.
- Monitor KPIs, analyze sales trends, and tailor coaching to improve performance.
- Ensure adherence to brand standards in visuals, service, and operations.
Store Manager
Marc Jacobs
07.2022 - 10.2023
- Lead a high-performing team to exceed sales and client satisfaction goals.
- Implement clienteling strategies to drive loyalty and repeat business.
- Monitor KPIs, analyze sales trends, and tailor coaching to improve performance.
- Ensure adherence to brand standards in visuals, service, and operations.
Store Manager
Club Monaco
10.2021 - 07.2022
- Lead a high-performing team to exceed sales and client satisfaction goals.
- Implement clienteling strategies to drive loyalty and repeat business.
- Monitor KPIs, analyze sales trends, and tailor coaching to improve performance.
- Ensure adherence to brand standards in visuals, service, and operations.
Education
Business And Marketing -
Humber College
Toronto 04.2001 -
Skills
Core:
- Team Leadership & Talent Development
- Luxury Client Experience & Clienteling
- KPI Analysis & Sales Strategy
- Visual Merchandising & Trend Awareness
- Omnichannel Retail Operations
- Inventory Management & Forecasting
- Store Planning & Operational Execution
- Cross-functional Communication
Technical
- POS Systems & KPI Tools (Excel, Outlook, Microsoft Teams)
- WHMIS Certified Health & Safety Trained
- Familiarity with SAP (considered an asset)
Timeline
Store Manager
Pandora Jewelry
10.2023 - Current
Store Manager
Marc Jacobs
07.2022 - 10.2023
Store Manager
Club Monaco
10.2021 - 07.2022
Business And Marketing -
Humber College
04.2001 -