Overview
Work History
Education
Clinical Rotation Experience
Leadership Experience
Certifications/ Skills
Timeline
Generic

Rena Safirstein

Chicago,IL

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Midwest Refuah Health Center
01.2024 - Current
  • Managed patient intake process, including gathering medical histories, verifying insurance, and scheduling initial appointments
  • Conducted preliminary assessments to identify patient needs and ensure appropriate provider matching
  • Maintained accurate and confidential patient records, adhering to HIPAA regulations and clinic policies
  • Collaborated with clinicians, administrative staff, and external providers to streamline patient care coordination
  • Provided compassionate support to patients and families, addressing inquiries and guiding them through the intake process
  • Ensured timely processing of referrals and authorizations, facilitating smooth access to mental health services

Patient Service Representative

Midwest Refuah Health Center
10.2023 - Current
  • Greeted and assisted patients with check-in, scheduling appointments, and verifying insurance information to ensure a smooth registration process
  • Managed high-volume phone calls, providing information, scheduling appointments, and directing inquiries to appropriate departments
  • Maintained accurate patient records and documentation in the electronic health record (EHR) system to support efficient healthcare operations
  • Processed insurance authorizations, referrals, and billing inquiries, ensuring compliance with healthcare policies and procedures
  • Collaborated with medical staff to coordinate patient care, improve workflow efficiency, and enhance the overall patient experience
  • Addressed patient concerns with professionalism and empathy, ensuring a positive and supportive healthcare environment

Preschool Teacher

Arie Crown Hebrew Day School
08.2022 - 06.2023
  • Collaborated with colleagues to develop innovative teaching strategies and approaches
  • Supervised classroom activities
  • Developed and implemented creative activities to stimulate children’s physical and social-emotional growth

Paraprofessional

Arie Crown Hebrew Day School
08.2021 - 06.2023
  • Facilitated positive behavioral interventions, strategies, and supports in the classroom setting
  • Assisted in developing Individualized Education Programs for students with special needs

Education

Bachelor of Science - Nursing

North Park University School of Nursing
Chicago, IL
06.2023

Health Science - Health Science

Touro University - Hebrew Theological College
Chicago, IL
06.2023

Clinical Rotation Experience

Fundamentals of Nursing, Endeavor Health - Skokie Hospital

  • Assisted with fundamental patient care, including monitoring vital signs, providing baths, and assisting with feeding under preceptor supervision.
  • Supported patients with mobility, personal hygiene, and overall comfort to promote safety and well-being.
  • Communicated with patients to obtain health histories and foster trust.
  • Maintained precise documentation in patient medical records (EPIC) to ensure effective communication within the healthcare team.
  • Adhered to infection control measures, including proper hand hygiene, PPE usage, and patient isolation protocols.

Medical Surgical 1 (Med-Surg) Rotation, Endeavor Health - Skokie Hospital

  • Performed physical assessments, including vital sign monitoring, auscultation, and further identifying abnormal findings.
  • Assisted with medication preparation and administration, including oral, subcutaneous, and intramuscular injections, under the direct supervision of a licensed nurse.
  • Provided essential wound care, including dressing changes and catheter maintenance, while maintaining sterile technique.
  • Worked closely with the preceptor and healthcare team to develop patient care plans, supporting recovery goals and treatment strategies.
  • Assisted in post-operative patient care, monitoring for complications, managing pain, and encouraging early mobilization.

Pediatric Rotation, Ann & Robert H. Lurie Children’s Hospital of Chicago

  • Performed age-appropriate assessments for pediatric patients, including evaluating growth and development, and communicated findings to the preceptor.
  • Collaborated with families to provide education, emotional support, and guidance in understanding their plan of care and treatment options.
  • Administered pediatric medications under preceptor supervision, ensuring accurate weight-based dosing and safe delivery.
  • Utilized therapeutic play techniques to alleviate anxiety in pediatric patients and applied non-pharmacological pain management strategies.
  • Monitored and documented developmental milestones, ensuring they aligned with expected pediatric growth patterns.

Obstetric Rotation, Swedish Hospital, Northwestern Memorial Hospital

  • Assisted in the assessment and care of pregnant patients in OB triage, including monitoring fetal heart tones and maternal vital signs.
  • Observed and participated in labor and delivery processes, including assisting with patient positioning and comfort measures.
  • Provided postpartum care by assessing fundal height, lochia, and maternal recovery while educating new mothers on breastfeeding and newborn care.
  • Assisted in newborn assessments, including APGAR scoring, weight measurements, and initial screenings.
  • Observed and practiced sterile techniques during procedures such as cervical exams, labor induction, and cesarean section preparation.
  • Educated patients on prenatal care, postpartum recovery, and newborn care under the supervision of experienced nurses.
  • Followed infection control protocols, including proper hand hygiene, PPE use, and safe handling of newborns.

Leadership Experience

North Park University Student Nurse Association, 01/24- current

  • Work alongside fellow nursing students both on and off campus to foster collaboration and support.
  • Take part in study groups, workshops, and seminars to enhance learning and skill development.
  • Build connections with future nurses, bridging diverse nursing interests and cultivating professional relationships.
  • Engage in healthcare-related volunteer activities to give back to the community and gain hands-on experience.

Representative for Nursing Cohort, North Park University, 01/24- 01/25

  • Served as the primary liaison between students and faculty, advocating for cohort needs and concerns.
  • Facilitated communication by relaying important announcements, policy updates, and academic resources to classmates.
  • Organized study groups, peer support initiatives, and collaborative learning opportunities to enhance student success.
  • Represented the cohort in faculty meetings, providing feedback on curriculum, scheduling, and clinical experiences.
  • Promoted a positive and inclusive learning environment by addressing student concerns and fostering teamwork.

Certifications/ Skills

  • BLS-CPR through American Heart Association
  • PPE training through Northwestern Memorial Hospital
  • HIPAA Certification
  • Mandated Reporter Training through DCFS
  • Epic Hyperspace
  • EClinicalWorks
  • Microsoft Office

Timeline

Intake Coordinator

Midwest Refuah Health Center
01.2024 - Current

Patient Service Representative

Midwest Refuah Health Center
10.2023 - Current

Preschool Teacher

Arie Crown Hebrew Day School
08.2022 - 06.2023

Paraprofessional

Arie Crown Hebrew Day School
08.2021 - 06.2023

Health Science - Health Science

Touro University - Hebrew Theological College

Bachelor of Science - Nursing

North Park University School of Nursing
Rena Safirstein