REKYAH DUNCAN

• Managed vendor relationships, ensuring compliance with contractual obligations and service-level agreements.
• Negotiated pricing and terms, optimizing cost efficiency across vendor contracts.
• Developed and implemented vendor performance evaluation metrics, enhancing accountability and service quality.
• Coordinated cross-functional teams to resolve vendor-related issues, improving communication and collaboration.
• Account Management
• Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.

• Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
• Managed order processing using ERP systems, improving operational efficiency and accuracy.
• Collaborated with cross-functional teams to streamline workflows, reducing response times for customer requests.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Led initiatives to optimize inventory management processes, ensuring product availability for customers.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Applied HIPAA privacy and security regulations while handling patient information.
• Responded to patient concerns and inquiries professionally and efficiently.
• Obtained health, financial and religious information from patients at time of admission.
• Scheduled and implemented patient admissions and discharges.
• Inbound/ outbound call center setting
• Facilitated patient check-in processes, ensuring accuracy and efficiency in data entry.
• Managed insurance verification procedures to enhance patient access and minimize delays.

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• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Answered inbound calls, chats and emails to facilitate customer service.

• Cashed checks, western unions , issued license place, assisted customers with paying bills at a fast paste
  
• Set up and activated customer accounts.
• Upheld privacy and security requirements for customer information.
• Trained new employees on procedures and policies to maximize team performance.

● Processed Money orders, notary service● Processed Credit/ Debit cards