Reina Alvarez
Chicago
Summary
Dynamic bilingual professional with a proven track record at Marshalls, excelling in customer service and fostering positive relationships. Adept at promoting products and enhancing customer experiences, while demonstrating resilience and empathy in diverse environments. Skilled in developing engaging programs for youth, ensuring personal growth and teamwork.
Overview
8
8
years of professional experience
Work History
Sales Associate
Marshalls
Chicago
11.2018 - Current
- Promoted TJX card benefits to enhance customer loyalty
- Assist customers by speaking English and Spanish
- Assisted customers in locating items across departments to improve shopping experience
- Arranged merchandise on sales floor to attract customer attention
- Stocked merchandise in home department for organized presentation
- Markdown items on clearance based on the week following corporate guidelines.
Youth Summer Camp Counselor/ Youth Worker
Life Changing Community
Chicago
04.2022 - 01.2025
- Created and led engaging educational programs that fostered teamwork and personal growth among participants.
- Mentored young individuals, fostering resilience and positive decision-making skills.
- Employed calm, positive communication techniques to enhance youth engagement and support during activities.
- Coached junior counselors on camp policies, safety procedures, and effective activity facilitation.
Youth worker/Counselor
Life Changing Community Outreach
Chicago
04.2022 - 01.2025
- Delivered emotional support and guidance to youths facing challenges, fostering resilience and coping strategies.
- Developed individualized support plans based on youth needs and goals.
- Facilitated development of youth aged 4-12 through tailored activities.
- Supported students on the spectrum in achieving personal and academic goals.
- Monitored and documented participant progress in program evaluations.
- Trained new staff on best practices for youth engagement and support strategies.
Education
Bachelor of Arts - Criminal Justice
National Louis University
Chicago, IL06-2022
Skills
- Sales techniques
- Sales strategy
- Customer relationship management
- Customer service excellence
- Visual merchandising
- Bilingual communication
- Cultural competence
- Interpersonal skills
- Resilience under pressure
Volunteer Experience
- Volunteer in After School Matters Culinary Class, 05/15-2017
- Volunteer, Y.O.U Casa Central, 05/15-2017
- Volunteer, Service Works, 05/15-2017
- Youth Summer Camp Counselor, Life Changing Community, 05/2022- 01/2025
Licenses Certifications Awards
- 3 Year Award, Marshalls, 11/21
- Life Changing Community Outreach, 04/22
- 4 Year Award, Marshalls, 11/22
- 5 Year Award, Marshalls, 11/23
- 6 Year Award, Marshalls, 11/24
- 7 Year Award, Marshalls, 11/25
Timeline
Youth Summer Camp Counselor/ Youth Worker
Life Changing Community
04.2022 - 01.2025
Youth worker/Counselor
Life Changing Community Outreach
04.2022 - 01.2025
Sales Associate
Marshalls
11.2018 - Current
Bachelor of Arts - Criminal Justice
National Louis University