Reginald Foreman
Loves Park
Summary
Detail-oriented professional with a strong commitment to resolving customer concerns through effective solutions. Skilled in aligning company goals with customer needs to enhance satisfaction. Maintains a positive demeanor in all customer interactions, fostering trust and loyalty.
Overview
21
21
years of professional experience
Work History
Customer Advocate II
Blue Cross Blue Shield of Illinois
12.2024 - 10.2025
- Facilitated prior authorization requests for members based on medical procedure codes.
- Researching medical procedure codes for members and providing them with accurate information.
- Gathered coding for members' medical procedures, quoting applicable benefits to ensure clarity for members.
- Facilitated communication between departments, including HMO and pharmacy, to ensure coordinated patient care.
- Placed return and follow-up calls to address unresolved issues, facilitating timely resolutions.
- Assisted with inquiries regarding Cobra, Medicare, Medicaid, and third-party payment benefits, ensuring members received accurate information.
Customer Advocate I
Blue Cross Blue Shield of Illinois
08.2023 - 12.2024
- Assisted members with inquiries about specific plans to enhance understanding and satisfaction.
- Guided members through questions about medical procedures and copays, ensuring clarity and support.
- Handled calls and efficiently transferred members to appropriate departments, streamlining their experience.
Operations Area Supervisor
Ross Stores Inc.
04.2021 - 03.2023
- Managed daily store operations, including employee scheduling and payroll oversight.
- Projected monthly and quarterly departmental losses, developing action plans to address high theft areas.
- Projection of sales versus employee payroll and adjusting accordingly.
- Audited and balanced daily funds to assess loss versus profit percentage.
- Inspecting all merchandise run from the stock department, and auditing all loss prevention items before clearing them to go the sales floor.
- Preparation for annual inventory and scheduling associates accordingly.
- Monthly safety meetings and store inspections for fire and store hazards.
Area Supervisor-Home
Ross Stores Inc.
12.2020 - 04.2021
- Supervised organization of home department to ensure operational efficiency.
- Coordinated flow and scheduling of associates for timely implementation of new products and seasonal changes.
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and conducted regular stock audits.
Assistant Account Manager
Allied Universal Security Services
01.2018 - 12.2020
- Developed strategic account plans aligning with client needs to enhance satisfaction.
- Coordinated communication between clients and internal teams to support seamless service delivery.
- Conducted regular reviews of account performance and identified improvement areas.
- Implemented process improvements to enhance efficiency in account management tasks.
- Trained new team members on account management procedures to ensure compliance and efficiency.
- Ensuring the proper number of officers are on site to fulfill the client contract.
- Scheduling and planning officer coverage for special client events.
- Oversaw daily operations of security officers to ensure compliance with protocols.
- Implemented patrols and rounds to meet client expectations.
- Reporting and responding to workplace incidents regarding theft, vehicle accidents and workplace injuries.
- Conducted training sessions for officers and staff on first aid, CPR, and AED devices.
Military Police Officer
US Army IL National Guard
01.2005 - 01.2007
- Achieved and maintained weapons qualifications through regular firearms training exercises.
- Collaborated with team members to implement service initiatives, enhancing operational readiness and achieving team objectives.
Education
GED
Kirkwood Community College
Cedar Rapids, IA01-2013
Skills
- Claims processing
- Patient support
- Customer service orientation
- Relationship management
- Issue resolution
- Problem solving
- Attention to detail
- Organizational abilities
- Microsoft proficiency
- Communication skills
- Effective communication
- Team leadership
Timeline
Customer Advocate II
Blue Cross Blue Shield of Illinois
12.2024 - 10.2025
Customer Advocate I
Blue Cross Blue Shield of Illinois
08.2023 - 12.2024
Operations Area Supervisor
Ross Stores Inc.
04.2021 - 03.2023
Area Supervisor-Home
Ross Stores Inc.
12.2020 - 04.2021
Assistant Account Manager
Allied Universal Security Services
01.2018 - 12.2020
Military Police Officer
US Army IL National Guard
01.2005 - 01.2007
GED
Kirkwood Community College