Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Regina Rose

Chicago

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.


With a strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

7
7
years of professional experience

Work History

Baggage Operations Shift Manager

Envoy Airlines
03.2020 - Current
  • Trained new colleagues on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and colleges
  • Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.

Fleet Service Clerk

Envoy Air
03.2018 - Current
  • Adhered to safety protocols in directing aircraft departures and arrivals.
  • Delivering exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Adhered to safety Protocols while operating tracker tugs to transport customer luggage
  • Utilized handcarts and safe lifting protocols to transport and relocate baggage, and cargo items.
  • Service aircrafts for prior to departures and following arrivals to ensure readiness for flight.
  • Working alongside colleagues with one common goal to ensure customers are left satisfied and smiling

Education

No Degree - Criminal Justice

Kennedy King College
Chicago, IL

High School Diploma -

Chicago Vocational Career Academy
Chicago, IL
06-2009

Skills

  • Safety awareness
  • Airline regulations
  • Safe driver
  • Aircraft readiness
  • Superior negotiation skills
  • Flexible schedule
  • Communication
  • Teamwork
  • Creativity
  • Work Ethic
  • Problem-solving
  • Interpersonal Skills
  • Customer service
  • Adaptability
  • Decision-making
  • Time management
  • Team leadership
  • Task delegation
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Operations monitoring

Accomplishments

  • Received Above And Beyond achievement points on several occasions from my fellow colleagues here and abroad who recognized my efforts and hard work.
  • Awarded Sports MVP trophy for women's high school softball team as captain
  • Awarded Musical trophy in elementary for trumpet solo
  • Promoted to level three shift manager

Timeline

Baggage Operations Shift Manager

Envoy Airlines
03.2020 - Current

Fleet Service Clerk

Envoy Air
03.2018 - Current

No Degree - Criminal Justice

Kennedy King College

High School Diploma -

Chicago Vocational Career Academy

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Regina Rose