Reese Romer
Buffalo Grove
Summary
Dedicated Front Desk Receptionist with a focus on customer service and organizational skills. Experience in greeting customers, managing appointments, responding to inquiries, and facilitating smooth operations, ready to enhance guest experiences and support team success.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Closing Manager
The Fattfro Zone
North Barrington
08.2021 - 12.2025
- Managed phone calls, providing prompt and professional responses to enhance customer satisfaction.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Responded to inquiries, providing accurate information about services offered.
- Scheduled appointments and maintained calendar for staff members.
- Assisted with scheduling appointments for clients and visitors.
- Maintained cleanliness and organization of front desk area consistently.
- Organized office supplies and maintained inventory levels efficiently.
- Collaborated with team members to streamline front desk operations and improve service delivery.
- Resolved customer complaints and issues promptly, adhering to established protocols to maintain service standards.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed closing procedures including end of day maintenance, cleaning, and locking the facility.
Education
Bachelor of Science - Criminal Justice
Midway University
Midway, KY 05-2029
Skills
- Appointment scheduling
- Customer service
- Guest relations
- Visitor registration
- Scheduling appointments
- Data entry
- Phone etiquette
- Organizational skills
- Communication skills
- Written communication
- Conflict resolution
- Scheduling
- Customer interaction
- Word processing
References
- Nate Gray - The Fattfro Zone Owner - 815-245-5106
- Elissa Wisniewski - The Fattfro Zone Instructor - 847-477-3733 - lispitch@aol.com
- Tim Rife - The Fattfro Zone Team Coach - 815-382-1127
- Otis Smith - Midway University Girls Golf Head Coach - 404-735-7006 - osmith@midway.edu
Timeline
Front Desk Receptionist/Closing Manager
The Fattfro Zone
08.2021 - 12.2025
Bachelor of Science - Criminal Justice
Midway University