Rebekah Gore
Chicago
Summary
Detail-oriented healthcare administrative professional with formal training in Medical Office Administration and Medical Billing, complemented by extensive experience in customer service and high-volume call center environments. Knowledgeable in medical billing and coding fundamentals, insurance verification, claims processing, reimbursement procedures, HIPAA compliance, medical records management, and revenue cycle operations. Skilled in resolving billing inquiries, reviewing account information, maintaining accurate documentation, and supporting patient financial services while ensuring confidentiality and regulatory compliance.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Healthcare Customer Service Specialists
Getix
Sugar Land
08.2025 - 06.2026
- Managed high-volume inbound and outbound calls to address medical billing inquiries, insurance claims, and payment arrangements, ensuring timely resolution for patients.
- Explained insurance benefits and coverage details to patients, clarifying reimbursement processes and claim-related issues to enhance understanding.
- Researched billing discrepancies and collaborated with internal departments to resolve account concerns, improving accuracy of patient accounts.
- Assisted patients with understanding financial responsibilities and available payment options.
- Maintained accurate account documentation while adhering to HIPAA and organizational compliance standards
Member Care Specialist
NBC Universal
New York
03.2018 - 10.2023
- Managed high-volume inbound and outbound calls, ensuring accurate customer records and account documentation for reliable service.
- Processed payments and updated account information to resolve customer inquiries effectively.
- Verified demographic and account information to ensure data accuracy and completeness.
- Investigated account concerns, documenting resolutions to enhance customer satisfaction and trust.
- Demonstrated strong communication, problem-solving, and customer service skills in a fast-paced environment.
Customer Service Representative
TelAssist
Chicago
07.2017 - 09.2018
- Answered inbound calls, verified caller information, and documented interactions in company databases to ensure accurate customer records.
- Maintained detailed electronic records, facilitating timely communication and follow-up for customer inquiries.
- Managed multiple tasks with strong organizational skills and attention to detail, ensuring accuracy in customer service delivery.
Telephone Interviewer
NORC at the University of Chicago
Chicago
08.2014 - 09.2016
- Answered inbound calls, verified caller information, and documented interactions in company databases to ensure accurate records.
- Maintained detailed electronic records and facilitated timely communication and follow-up with callers.
- Managed multiple tasks with strong organizational skills and attention to detail, ensuring accuracy in all interactions.
Student Not
Richard J. Daley College
Chicago
08.2008 - 06.2012
- Organized detailed lecture notes to enhance understanding for students receiving academic support services.
- Ensured reliability and accuracy in task completion, consistently meeting deadlines.
- Protected confidentiality of student information to uphold trust and compliance.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL 06.2023 - 01.2026
Associate of Arts - Liberal Arts
Richard J. Daley College
Chicago, IL 08.2008 - 06.2012
Associate of Applied Science - Gender Studies
Richard J. Daley College
Chicago, IL 06.2008 - 06.2011
Skills
Accomplished healthcare administrative professional with training in Medical Office Administration and Medical Billing Expertise in medical billing and coding, insurance verification, claims processing, and HIPAA compliance Proven ability to resolve billing inquiries, manage medical records, and support patient financial services while ensuring confidentiality and regulatory compliance
Accomplished healthcare administrative professional with training in Medical Office Administration and Medical Billing Expertise in medical billing and coding, insurance verification, claims processing, and HIPAA compliance Proven ability to resolve billing inquiries, manage medical records, and support patient financial services while ensuring confidentiality and regulatory compliance
Timeline
Healthcare Customer Service Specialists
Getix
08.2025 - 06.2026
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
06.2023 - 01.2026
Member Care Specialist
NBC Universal
03.2018 - 10.2023
Customer Service Representative
TelAssist
07.2017 - 09.2018
Telephone Interviewer
NORC at the University of Chicago
08.2014 - 09.2016
Student Not
Richard J. Daley College
08.2008 - 06.2012
Associate of Arts - Liberal Arts
Richard J. Daley College
08.2008 - 06.2012
Associate of Applied Science - Gender Studies
Richard J. Daley College
06.2008 - 06.2011