Rebeccia Kelsey
Farmington
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept at leveraging educational technology and adaptive learning to enhance employee development. Excelled in creating engaging training modules and fostering a collaborative learning environment, leading to a significant reduction in employee turnover rates. Skilled in both effective communication and critical thinking, I am committed to driving continuous improvement and innovation in educational practices.
Overview
27
27
years of professional experience
Work History
Learning Ambassador
Amazon
10.2023 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new Learning Ambassadors, providing guidance and support throughout their first couple of classes.
- Implemented innovative teaching methods, resulting in increased employee comprehension and retention.
- Evaluated employees progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Enhanced learning experience of new employees by developing and delivering comprehensive training techniques.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Led transition to virtual learning platforms, ensuring training during remote work periods.
- Empowered employees to take charge of their learning paths with personalized techniques.
- Streamlined onboarding process for new hires, ensuring smooth transition to on floor experience.
- Encouraged learning-driven workplace atmosphere.
- Maintained clean, organized and professional work environment.
ASM Interim
Amazon
12.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Child Caregiver
My Daughter
01.2014 - 08.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior techniques to enhance social interactions and emotional development.
- Created a safe environment for play areas, toys, and equipment.
- Taught children to organize toys, wash hands, and share.
- Prepared healthy foods and beverages for children.
- Enforced rules and managed behavior through appropriate discipline.
- Implemented creative problem-solving techniques to address challenges faced while caring for children.
- Established daily routines to provide structure and predictability for children.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in conversations and active listening.
- Enhanced children's social skills by organizing activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Provided transportation to extracurricular activities and ensuring punctuality.
- Introduced children to educational games and activities to boost learning.
- Assisted in potty training.
Customer Returns Processor
Nordstroms Fulfillment Center
07.2012 - 10.2013
- Unloaded, inspected, and stored damaged and returned products.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in Nordstroms inventory tracking system.
- Operated electric pallet jack.
- Increased productivity through streamlined processes and system efficiency.
- Managed the organization of returns area, maintaining a clean and efficient workspace.
- Exceeded performance metrics consistently, setting a high standard for colleagues within the department.
- Collaborated with team members to optimize return procedures and enhance overall efficiency.
- Conducted thorough inspections of returned merchandise for accurate refund assessments.
- Ensured timely processing of returns, minimizing delays and enhancing customer experience.
- Liaised with other departments.
- Actively participated in team meetings, sharing best practices and discussing ways to improve overall department performance.
- Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
- Maintained accurate records of returned items, ensuring proper inventory management.
- Contributed to increased revenue by identifying opportunities for reselling returned merchandise in good condition.
- Processed high volumes of returns accurately, contributing to company''s operational success.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Charge Nurse
Edgewood Vista Assisted Care Facility
04.2010 - 06.2012
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Reduced medication errors by establishing stringent medication administration procedures.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.
- Oversaw administration of medication, ensuring adherence to strict safety protocols, thereby maintaining patient safety.
- Managed supply of medical equipment and consumables, ensuring availability and reducing instances of stock-outs.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Nurse
Willow Gardens Nursing Home
02.2007 - 04.2010
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
RCD Residential Care Director
Silver Pines Assisted Living Facility
06.2003 - 04.2007
- Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards.
- Cultivated an inclusive work environment that valued diversity among staff members and promoted effective collaboration.
- Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
- Reduced staff turnover rates by fostering a supportive and collaborative work environment.
- Conducted regular audits to ensure compliance with industry regulations and best practices.
- Led recruitment efforts to attract highly qualified candidates who are passionate about providing exceptional patient care.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes.
- Collaborated with the administrator on strategic planning initiatives to enhance overall service offerings and facilities expansion projects.
- Promoted a culture of continuous learning among staff through ongoing education opportunities and workshops.
- Implemented staff training programs, elevating the quality of patient care services across the facility.
- Established partnerships with local healthcare providers, improving access to specialized services for patients.
- Maintained accurate records of all care services provided, ensuring proper documentation for billing purposes and regulatory compliance.
- Managed daily operations of the facility, overseeing staffing levels, scheduling, supply inventory, and equipment maintenance tasks.
- Addressed any concerns or complaints from patients or family members promptly and professionally.
- Ensured that all safety protocols were followed consistently by all personnel involved in providing direct patient care or support services.
- Developed strong relationships with patients and families, ensuring their trust in the care provided.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Supervised and coached team members on proper procedures and care standards.
- Updated systems to meet residents' needs safely and effectively.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Float Nurse
Mercy Medical Center
05.1998 - 08.2005
- Supported hospital''s mission and vision by consistently providing high-quality, patient-centered care across all assigned units.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Ensured compliance with regulatory requirements, maintaining accurate documentation of patient assessments and interventions.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Demonstrated flexibility in accommodating short notice scheduling changes due to fluctuating staffing demands within the facility.
- Streamlined workflow efficiency, quickly adapting to new environments and protocols within different units.
- Delivered high-quality nursing care to diverse patient populations in various clinical settings and departments.
- Improved patient care by providing support to various hospital departments as a Float Nurse.
- Contributed to hospital-wide quality improvement initiatives, utilizing evidence-based practices to enhance patient outcomes.
- Managed time effectively to balance competing priorities in high-pressure situations across multiple units.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Provided compassionate end-of-life care, prioritizing comfort and dignity for both patients and their families.
- Maintained strong communication with patients and families throughout treatment process, fostering trust and rapport.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Evaluated patient during admission, hospital stay and through discharge.
- Anticipated potential challenges during shift handovers through proactive communication with incoming colleagues about ongoing cases.
- Administered medications and treatments as prescribed by physicians.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Bachelor Of Nursing - Nursing
Shawnee State University
Portsmouth, OHBusiness Management - Business
Ashland Community College
Ashland, KY.Associate Degree In Nursing - Nursing
Kirkwood Community College
Cedar Rapids, IACNA
Ashlan Vocational Technical
Ashland, KY.Skills
- Training facilitation
- Classroom management
- Problem-solving
- Time management
- Team player
- Attention to detail
- Decision-making
- Quality assessment
- Critical thinking
- Work Planning and Prioritization
- Shelf stocking
- Flexible schedule
- Word processing
- Rapport building
- Public speaking
- Relationship building
- Relationship management
- Influential and persuasive
- Scheduling
- Social media expertise
- Teamwork
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Self motivation
Timeline
ASM Interim
Amazon
12.2024 - 01.2025
Learning Ambassador
Amazon
10.2023 - Current
Child Caregiver
My Daughter
01.2014 - 08.2023
Customer Returns Processor
Nordstroms Fulfillment Center
07.2012 - 10.2013
Charge Nurse
Edgewood Vista Assisted Care Facility
04.2010 - 06.2012
Nurse
Willow Gardens Nursing Home
02.2007 - 04.2010
RCD Residential Care Director
Silver Pines Assisted Living Facility
06.2003 - 04.2007
Float Nurse
Mercy Medical Center
05.1998 - 08.2005
Bachelor Of Nursing - Nursing
Shawnee State University
Business Management - Business
Ashland Community College
Associate Degree In Nursing - Nursing
Kirkwood Community College
CNA
Ashlan Vocational Technical
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