Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca (Becky) Moch

Pekin

Summary

Dynamic Kitchen Lead and Housekeeper at Holiday Inn Express Hotel, recognized for enhancing guest satisfaction through meticulous cleaning and sanitation practices. Expert in food safety compliance and kitchen organization, fostering teamwork and effective communication. Achieved significant improvements in cleanliness ratings and streamlined operations, ensuring a welcoming environment for all guests.

Overview

11
11
years of professional experience

Work History

Kitchen Lead\ Housekeeper

Holiday Inn Express Hotel
09.2014 - Current
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
  • Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained composure and work quality while under stress.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Assisted in setting up and breaking down kitchen stations.
  • Pushed, pulled and transported large loads and objects.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Education

No Degree - Horticulture

Illinois Central College
East Peoria, IL

Skills

  • Kitchen organization
  • Food preparation
  • Cooking techniques
  • Hygiene practices
  • Sanitation standards
  • Food presentation
  • Food safety compliance
  • Food storage
  • Ordering supplies
  • Customer service
  • Attention to detail
  • Cleaning and sanitation

Timeline

Kitchen Lead\ Housekeeper

Holiday Inn Express Hotel
09.2014 - Current

No Degree - Horticulture

Illinois Central College

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Rebecca (Becky) Moch