Rebecca Venneri
Bourbonnais,IL
Summary
Engagement Support Specialist experienced in managing social media engagement and survey feedback. Committed to maintaining client reputation, strengthening customer relationships, and delivering high-quality communication to support client success and brand loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engagement Support Specialist
Das Technology
12.2023 - Current
- Manage and respond to social media engagement and survey feedback to enhance client reputation and customer satisfaction.
- Monitor and ensure quality assurance and brand consistency across all client communications and platforms.
- Communicate directly with clients to address inquiries, resolve errors, and maintain a positive customer experience.
- Analyze engagement and feedback trends to identify opportunities for improvement and support client success initiatives.
Digital Customer Service Associate
Wayfair
09.2023 - 02.2024
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Digital Audit Manager
Digital Air Strike
07.2018 - 07.2023
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Analyzed accounting systems for efficiency and effectiveness.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
Junior Digital Specialist
Digital Air Strike
04.2015 - 07.2018
- Assisted in developing job postings, social media and other external communications.
- Developed engaging communication strategies.
- Liaised with marketing team to create relevant digital communication collateral.
- Managed internal communications leveraging modern and traditional communication mechanisms.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Education
Associate Of Applied Arts -
Prairie State College
Chicago Heights, ILPaul Mitchell The School
Bradley, ILSkills
- Digital Content Development
- Social Media Platforms
- Digital Graphics
- E-Commerce Design
- Administering Social Media Accounts
- Digital Support
- Digital Communications
- Social Media Activities
- Microsoft Office
- Customer Experience
- Client Inquiries
- Online Chat
- Customer Satisfaction
- Call Centers
- Business Development
Certification
President Barack Obama Academic Achievement Award
Timeline
Engagement Support Specialist
Das Technology
12.2023 - Current
Digital Customer Service Associate
Wayfair
09.2023 - 02.2024
Digital Audit Manager
Digital Air Strike
07.2018 - 07.2023
Junior Digital Specialist
Digital Air Strike
04.2015 - 07.2018
Associate Of Applied Arts -
Prairie State College
Paul Mitchell The School
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