Rebecca Uptegrove

• Loaded and unloaded trucks effectively using the cherry picker, preventing damage to products during transportation.
• Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
• Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
• Contributed to a streamlined workflow by organizing pallets efficiently within the storage system.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Provided valuable input resulting in new opportunities for growth and development.
• Contributed to team sales goals by upselling products and services to customers.
• Maintained database systems to track and analyze operational data.
• Developed effective improvement plans in alignment with goals and specifications.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Fostered strong relationships with local business leaders, promoting economic development within district.
• Expanded customer base through cold calling, networking, and relationship building.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Participated in trade shows and conferences to network and generate leads.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service, money handling and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Analyzed accounts for delinquencies and other ongoing issues.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Improved employee performance by implementing training programs and conducting regular performance reviews.
• Negotiated contracts with vendors, securing competitive pricing for goods and services.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Performed general housekeeping and cleaning tasks.
• Operated heavy equipment safely to transport materials and complete tasks as required.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
• Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
• Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
• Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

In process of remodeling after 2x weeks we boxed everything, loaded in the trailers, took all shelved down. Then re-built the imside of thenstore.

They hired me as a temp for the remodeling process

• Prepared food items such as meats, poultry, and fish for frying purposes.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Checked food temperature regularly to verify proper cooking and safety.
• Boosted employee morale through positive attitude, willingness to assist others when needed.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.