Rebecca Reuter
Warrenville,IL
Summary
Proactive and detail-oriented professional with a proven track record at Monarch Landing Retirement Community, excelling in customer satisfaction and food safety compliance. Skilled in multitasking and interactive communication, adept at enhancing dining experiences and efficiently resolving complaints, contributing to a significant improvement in service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Dining Services Employee
Monarch Landing Retirement Community
09.2023 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Enhanced customer satisfaction by providing prompt and courteous dining services.
- Oversaw proper set-up of tables to accommodate large parties.
- Conducted routine inspections of dining areas to identify maintenance needs or cleanliness issues promptly.
- Adhered to food safety guidelines, maintaining a safe environment for both employees and customers.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained healthy and professional relationships with both residents and coworkers alike.
- Treated every resident with respect and maintained a joyful attitude and state of mind.
- Supported needs of a 10-person wait staff who attended to specific needs of countless customers daily for the Millstone restaurant and the River walk Café with social relevancy and intentionality.
Host
Red Robin
05.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported a group of 15 servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Streamlined check-in processes, reducing wait times for guests.
Education
High School Diploma -
Kapolei High School
Kapolei, HI05-2018
Skills
- Excellent customer service
- Strong multitasking and adaptive learning
- Team player mentality
- Food safety and sanitation standards compliance
- Order taking accuracy and Point-of-sale system operation
- Table setting
- Allergy awareness
- Stress tolerance
- Interactive communication skills
- Fine dining experience
Timeline
Dining Services Employee
Monarch Landing Retirement Community
09.2023 - Current
Host
Red Robin
05.2023 - 09.2023
High School Diploma -
Kapolei High School
Similar Profiles
Bailee DavidsonBailee Davidson
Server at Lake Pointe Landing Retirement CommunityServer at Lake Pointe Landing Retirement Community
Michael MedfordMichael Medford
Maintenance Technician/Security Officer at Lake Pointe Landing Retirement CommunityMaintenance Technician/Security Officer at Lake Pointe Landing Retirement Community
Sherline PierreSherline Pierre
LPN at Fleet Landing Retirement CommunityLPN at Fleet Landing Retirement Community