REBECCA OKECHUKWU
Darien
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Practice Manager, Concierge Medicine
Northwestern Medicine
Wheaton/Geneva, IL
01.2025 - 10.2025
- Directed day-to-day activities of Geneva and Wheaton concierge teams to enhance operational support for mission objectives.
- Facilitated communication between operations director and staff to define objectives, track progress, and implement corrective actions.
- Collaborated with team members to analyze individual job functions and identify training and development opportunities.
- Managed procurement of supplies via NM's online platform to ensure budget compliance and operational efficiency.
- Compiled and presented monthly productivity results to enhance operational efficiency among providers and staff.
- Defined and conveyed project priorities and timelines to foster an efficient and collaborative work environment.
Manager, Primary Care Service Line
Fairview Health Services
Fridley, MN
10.2022 - 01.2025
- Led operational teams to enhance patient care and optimize service delivery.
- Developed strategic initiatives to improve departmental efficiency and effectiveness.
- Managed recruitment, training, and employee engagement strategies at Fridley Primary Care Clinic to ensure exceptional service and cultivate a positive workplace culture.
- Streamlined workflow processes, resulting in improved patient satisfaction scores.
- Managed budgeting and financial strategies for Fridley Primary Care Clinic to enhance resource efficiency.
- Collaborated with cross-functional teams to implement evidence-based practices in clinical settings.
Administrative Fellow, offices of the COO
Fairview Health Services
Minneapolis, MN
05.2022 - 05.2023
- Managed projects focused on developing expertise in analytical leadership related to finance and healthcare operations.
- Prioritized tasks to maintain attention to detail and consistency, meeting deadlines efficiently to support project timelines.
- Collaborated with multi-disciplinary teams while demonstrating strong independent work capabilities.
- Demonstrated initiative by taking on leadership responsibilities and contributing to various projects beyond designated roles.
- Strengthened healthcare management expertise through strategic partnerships with physicians and clinical leaders.
Hospital Switchboard Supervisor
Fairview Health Services
Minneapolis, MN
10.2019 - 05.2022
- Supervised daily operations, ensuring adherence to health protocols and quality standards.
- Trained staff on best practices and operational procedures to enhance service delivery.
- Monitored staff performance, providing feedback and coaching to foster professional development.
- Resolved conflicts and addressed staff concerns promptly, maintaining a positive work environment.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Administrative Intern, offices of the CEO
Fairview Health Services
Minneapolis, MN
08.2018 - 09.2019
- Assisted service line director in managing projects to drive successful program outcomes.
- Co-facilitated weekly operational meetings, ensuring effective agenda distribution and accurate maintenance of meeting minutes.
- Collaborated on the strategic rollout of the 24-week retail plan, ensuring alignment with clinic objectives at Stillwater Primary Care Clinic.
- Collaborated in designing and implementing online seminar to promote effective weight management strategies.
- Spearheaded planning and organization of system-wide summit for comprehensive weight management program.
- Conducted interviews and facilitated hiring processes for comprehensive weight management program staff.
Care Management Coordinator
Fairview Health Services (Integrated Primary Care Clinic)
Minneapolis, MN
09.2012 - 01.2019
- Coordinated with clinic administrator to streamline daily processes and improve efficiency.
- Championed quality enhancement efforts by providing support to staff and clinicians, reinforcing consistent performance expectations.
- Spearheaded development of women's wellness program to enhance clinic quality metrics.
- Guided patients through healthcare systems, ensuring access to necessary resources and support services.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
Lead Patient Care Advocate
Living Well Disabilities
Eagan, MN
02.2008 - 10.2016
- Assisted clients in daily living activities, promoting independence and dignity.
- Trained and mentored new staff on best practices in special needs caregiving.
- Prepared meals and snacks and fed clients.
- Developed recreational activities tailored to clients' interests, enhancing social interaction and well-being.
Education
Master of Science - Health Care Administration
University of Scranton
Scranton, Pennsylvania05-2019
Master of Science - Health Information Management
College of St. Scholastica
Duluth, MN12-2014
Bachelor of Science - Health Care Management
Rasmussen University
Eagan, MN03-2012
Skills
- Proficient in time management
- Clinical operations management
- Team leadership
- Process optimization
- Strategic planning
- Critical thinking
Affiliations
- ACHE, Member
- AHIMA, Member
Certification
- Certified Professional Project Manager, May 2019
Timeline
Practice Manager, Concierge Medicine
Northwestern Medicine
01.2025 - 10.2025
Manager, Primary Care Service Line
Fairview Health Services
10.2022 - 01.2025
Administrative Fellow, offices of the COO
Fairview Health Services
05.2022 - 05.2023
Hospital Switchboard Supervisor
Fairview Health Services
10.2019 - 05.2022
Administrative Intern, offices of the CEO
Fairview Health Services
08.2018 - 09.2019
Care Management Coordinator
Fairview Health Services (Integrated Primary Care Clinic)
09.2012 - 01.2019
Lead Patient Care Advocate
Living Well Disabilities
02.2008 - 10.2016
Master of Science - Health Care Administration
University of Scranton
Master of Science - Health Information Management
College of St. Scholastica
Bachelor of Science - Health Care Management
Rasmussen University