Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca McKinney

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Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged strong work ethic and empathy at Casey's to exceed productivity goals. Skilled in vital signs monitoring and compassionate caregiving, I consistently improved client well-being and operational efficiency, achieving a significant decrease in queue times.

Developed strong attention to detail and organizational skills in fast-paced commercial environment, consistently ensuring cleanliness and maintaining high standards. Adept at using various cleaning tools and understanding sanitation guidelines. Seeking to transition into new field, leveraging experience in maintaining orderly and hygienic spaces.

Offering dependable and hard-working approach with readiness to learn and grow in commercial cleaning environment. Brings ability to quickly understand sanitation protocols and effectively use cleaning tools and solutions. Ready to use and develop attention to detail and organizational skills in [Desired Position] role.

Overview

22
22
years of professional experience

Work History

Commercial Cleaner

Tentact
12.2023 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.

Noon Duty Supervisor

Unit 5 School District
04.2021 - 03.2024
  • Collaborated closely with teachers to identify students who required additional support or intervention during free time on campus.
  • Enhanced student safety by effectively monitoring and supervising recess and lunch periods.
  • Served as a positive role model for students by demonstrating professionalism, respect, and a commitment to their well-being in all interactions.
  • Coordinated with administrators to develop strategies for improving overall campus safety during non-classroom hours.
  • Participated in professional development opportunities to stay current on best practices for student supervision within an educational setting.
  • Ensured cleanliness of cafeteria and eating areas while maintaining compliance with health and safety regulations.
  • Reduced incidents of bullying through proactive supervision, conflict resolution, and communication with school staff.
  • Supported school-wide initiatives aimed at fostering a positive campus culture through consistent enforcement of rules and respectful communication with all members of the community.
  • Utilized effective behavior management techniques to maintain a respectful atmosphere conducive to learning even outside of traditional classroom settings.

Cashier

Casey's
05.2020 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Increased sales of promotional items by informing customers about current offers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

Huck's Food & Fuel
03.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

DSP

Help At Home Homecare
02.2013 - 03.2017
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Home Health Care Worker

Home Health Services
04.2003 - 01.2014
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
  • Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
  • Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
  • Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
  • Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
  • Educated patients on medication administration, leading to improved adherence and better health outcomes.
  • Improved patient mobility through personalized exercise plans and physical therapy techniques.
  • Consistently monitored client''s vital signs, reporting any significant changes to medical professionals promptly for appropriate intervention.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
  • Continuously pursued professional development opportunities to stay current on industry best practices, ensuring the highest quality of care for clients.
  • Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
  • Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
  • Implemented engaging recreational activities for clients suffering from dementia, enhancing cognitive function and emotional wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Education

Associate of Science - Bio Health

Rend Lake Collage
Ina
07-2008

Skills

  • Strong work ethic
  • Patience and empathy
  • Customer service
  • Fast learner
  • Compassionate caregiving
  • Self-motivation and initiative
  • Leadership qualities
  • Customer assistance
  • Vital signs monitoring
  • Housekeeping skills
  • Motivational skills
  • Work ethic and integrity

Languages

English
Full Professional

Timeline

Commercial Cleaner

Tentact
12.2023 - Current

Noon Duty Supervisor

Unit 5 School District
04.2021 - 03.2024

Cashier

Casey's
05.2020 - 11.2023

Cashier

Huck's Food & Fuel
03.2017 - 03.2020

DSP

Help At Home Homecare
02.2013 - 03.2017

Home Health Care Worker

Home Health Services
04.2003 - 01.2014

Associate of Science - Bio Health

Rend Lake Collage

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Rebecca McKinney