Rebecca Kane
Downers Grove
Summary
Detail-oriented team player with strong organizational, interpersonal and problem solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Advocate Aurora Health Care
Downers Grove, IL
07.2025 - Current
- Coordinated patient referrals among healthcare providers and specialists.
- Managed electronic health records using EPIC.
- Facilitated communication between patients and clinical teams for timely care.
- Collaborated with insurance companies to verify coverage for referrals.
- Assisted patients in navigating the referral process and addressing concerns.
- Trained new staff on referral protocols and systems used in operations.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Verified documents and associated records to catch and resolve discrepancies.
- Performed additional office duties, handling patient service inquiries
- Resolved conflicts between referring physicians and receiving providers.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Explained policies, procedures and services to patients.
- Maintained awareness of health insurance changes and ensuring accuracy of patient registration.
Patient Service Representative
Advocate Aurora Health Care
Downers Grove, IL
07.2024 - 07.2025
- Communicated effectively with medical staff to address patient inquiries and concerns.
- Handled patient insurance verification and processed necessary documentation efficiently.
- Collaborated with team members to improve patient flow.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Resolved conflicts and addressed complaints to enhance patient satisfaction levels.
- Trained new staff on procedures, policies, and best practices for patient interactions.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Performed administrative duties such as filing, faxing, photocopying.
- Coordinated with patients and healthcare professionals to meet patient needs.
Shift Supervisor
Starbucks
10.2020 - 07.2024
- Enhanced team productivity by implementing efficient shift scheduling
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delegated tasks and provided feedback
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Supervised ongoing daily production phases.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated staff schedules to optimize coverage during peak hours.
- Promoted teamwork by fostering a positive work environment among employees.
- Managed the hiring process for new employees
- Worked effectively in team environments to make the workplace more productive.
Barista
Starbucks
Downers Grove, IL
06.2020 - 10.2020
- Prepared high-quality coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and special requests.
- Trained new baristas on beverage preparation and customer service standards.
- Handled cash transactions accurately at the point of sale system.
- Collaborated with team members to ensure smooth daily operations.
- Managed inventory levels, restocking supplies as needed throughout shifts.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Private Nanny
Private Residence
05.2016 - 02.2020
- Built positive and nurturing environments to support child social and emotional growth.
- Organized engaging activities
- Provided safe transportation to and from school, extracurricular activities, and other
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Education
Associate Of Arts And Sciences -
College of DuPage
Glen Ellyn, ILSkills
- Positive Attitude
- Critical Thinking
- Customer Service
- Strong verbal and written communication
- Training and mentoring
- Staff Supervision
- Team Collaboration and Leadership
- Performance monitoring
- Safety Procedures
- Incidents management
- Policy Enforcement
- Inventory Management Software
- Computer Skills
- Conflict Resolution
- Team motivation
- Inventory control and record keeping
- Goal Setting and Tracking
- Coordinating Daily Operations
Timeline
Referral Coordinator
Advocate Aurora Health Care
07.2025 - Current
Patient Service Representative
Advocate Aurora Health Care
07.2024 - 07.2025
Shift Supervisor
Starbucks
10.2020 - 07.2024
Barista
Starbucks
06.2020 - 10.2020
Private Nanny
Private Residence
05.2016 - 02.2020
Associate Of Arts And Sciences -
College of DuPage