Rebecca Gartland
Pekin,IL
Summary
Experienced with service operations management, consistently enhancing customer satisfaction and operational workflows. Utilizes strong problem-solving skills to address and resolve service issues efficiently. Track record of fostering teamwork and adapting to dynamic service environments, ensuring continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Service Agent
FedEx-Peoria
06.2014 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Monitored shipment tracking information using various software tools or platforms such as GPS systems or online portals
- Collaborated with team members to coordinate workflow and prioritize tasks
- Utilized computer systems or software programs for data entry and tracking purposes
- Participated in regular training sessions to enhance knowledge of sorting techniques and safety protocols
- Maintained inventory of supplies and equipment needed for building maintenance activities, optimizing stock levels to minimize waste
Education
Associate's degree - General Studies
ICC
12.2014
Skills
- Expert level in Internal Audits, Data Entry, Quality audits, Customer service
- Dangerous goods experience (10 years)
- Microsoft Outlook, Company Proprietary Software
- Exceptional communication
Certification
- CDL
- Class B Commercial Driver License
Timeline
Senior Service Agent
FedEx-Peoria
06.2014 - Current
Associate's degree - General Studies
ICC
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