Rebecca Evans

• Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
• Participated in team discussions regarding marketing strategies for the salon.
• Worked collaboratively with colleagues to achieve common goals.
• Tracked inventory of supplies used for styling services.
• Assisted other stylists with busy periods in the salon.
• Greeted customers, answered phones and booked appointments.
• Upsold additional services when appropriate to increase sales volume.
• Educated clients on proper home hair care maintenance techniques.
• Used thinning shears to remove bulk from the hair or create layers.
• Managed cash register transactions during checkout process.
• Collaborated with other beauty professionals on projects related to hairstyling.
• Developed relationships with new clients through referrals from existing customers.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.

• Increased customer retention rates by developing and implementing effective loyalty strategies.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.
• Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Enhanced client satisfaction by providing personalized haircuts, color treatments, and styling services.
• Increased salon revenue through upselling products and promoting additional services to clients.
• Maintained a clean and organized work station, ensuring a comfortable environment for clients.
• Boosted client retention rates by consistently delivering high-quality results tailored to individual preferences.
• Demonstrated excellent time management skills by efficiently handling multiple appointments while maintaining attention to detail in each service provided.
• Improved customer experience by addressing concerns or complaints promptly, finding solutions that met both the client''s needs and the salon''s standards.
• Ensured client safety by adhering to strict sanitation guidelines and regulations when using tools, equipment, and chemical treatments.
• Contributed to a positive work environment by actively participating in team meetings and collaborating with colleagues on salon initiatives.
• Processed payments, entering sales in register for prompt customer service.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed strategy to increase sales and drive profits.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Streamlined operations, implementing efficient processes to improve overall productivity and performance.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Managed risk exposure by conducting thorough credit assessments for loan applicants.
• Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
• Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
• Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Conducted detailed market research to identify new opportunities for growth within the banking sector.
• Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
• Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
• Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Opened, closed, and updated accounts for customers.
• Provided advice on different bank products and financial options.
• Evaluated client financial positions and identified most appropriate banking products.
• Balanced teller drawers and ATM cash.
• Processed customer applications and approved loans in accordance with bank policy.
• Built and maintained portfolio of loans to meet established goals and objectives.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Established rapport with new clients to increase satisfaction and loyalty.
• Executed wire transfers, stop payments and account transfers.
• Processed applications for new accounts.
• Cross-sold credit cards, loans and other bank products.
• Counted, verified and handled bank deposits and armored car transactions.
• Calculated fees due, interest and change for customer transactions.
• Wrote and distributed customer correspondence.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Received loan and utility payments, sending funds to correct destinations.

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
• Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
• Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
• Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
• Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Processed payments, entering sales in register for prompt customer service.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Educated customers on products to maximize benefits.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Counted and documented opening and closing cash amounts daily.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Developed loyal following of clients by providing high-quality services.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Demonstrated thorough knowledge of all salon products and services.

• Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
• Boosted store sales by effectively cross-selling and upselling products to customers.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Developed strong product knowledge to address customer inquiries accurately and efficiently.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
• Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
• Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
• Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
• Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
• Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
• Processed payments and provided receipts to establish proof of transaction.
• Utilized customer feedback to improve services and apply best practices.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Collected patient demographic information at check-in desk to ensure accurate registration of medical records.

Provided administrative support to the patient services team by scheduling appointments, maintaining records and filing documents.

• Greeted patients upon arrival, checked them in, and provided assistance as needed with paperwork or forms.
• Reviewed discharge summaries for completeness prior to release of the patient's chart.
• Coordinated with physicians and staff members regarding any changes in patient care plans or needs.
• Assisted with coordination of care between primary care providers, specialists, hospitals.
• Ensured that all required forms were completed accurately prior to a patient's visit or procedure.
• Assisted in pre-registration process for incoming patients and verified insurance coverage.
• Processed payments from patients and filled out appropriate paperwork for billing purposes.
• Assisted with data entry of patient information into electronic health record systems.
• Provided excellent customer service both in person and over the phone while interacting with patients and families.
• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.