Rebecca Eloiza
Mundelein
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Responsible Dependable Customer service is a priority. Effective multi-tasker Service-oriented Flexible and adaptable Strong team member Customer service oriented organizational skills. Works & communicates well with other team members.
Overview
6
6
years of professional experience
Work History
Vet Technician Assistant/Front Desk Receptionist
VCA Hawthorn Animal Hospital
04.2022 - Current
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Scan and upload documents
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Assisted in examination and treatment of animals in veterinary clinic.
- Monitored vital signs and provided nursing care for animals.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
Hostess
Jameson's Charhouse
08.2021 - Current
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
Internship Student
Mundelein Animal Hospital
10.2021 - 11.2021
- Sanitized and cleaned exam rooms for patients
- Restock exam rooms and all hospital drawers
- Collect fecal and urine samples
- Prepare fecal and urine samples to be sent into lab
- Prepare ear cytology
- Run urine centrifuge
- Trim nails
- Express anal glands
- Draw up vaccines
- Assisting in holding patients during exam
Cashier
Wingstop
12.2020 - 07.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
Cashier
Portillo's Hot Dogs
12.2018 - 12.2020
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
Education
Associate of Science - Medical Sonography
College of Lake County
Grayslake, IL05-2026
Certificate -
Animal Behavior College
Santa Clarita, CA01.2021
High School Diploma -
Mundelein High School
Mundelein, IL05-2020
Skills
- Service-driven
- Multi-tasking and self-motivated leader
- Responsible
- Dependable
- Customer service is a priority
- Multi-Task Management
- Customer satisfaction
- Effective multi-tasker
- Service-oriented
- Flexible and adaptable
- Strong team member
- Customer service oriented
- Organizational skills
- Medical record-keeping
Languages
Spanish
Professional Working
Timeline
Vet Technician Assistant/Front Desk Receptionist
VCA Hawthorn Animal Hospital
04.2022 - Current
Internship Student
Mundelein Animal Hospital
10.2021 - 11.2021
Hostess
Jameson's Charhouse
08.2021 - Current
Cashier
Wingstop
12.2020 - 07.2021
Cashier
Portillo's Hot Dogs
12.2018 - 12.2020
Associate of Science - Medical Sonography
College of Lake County
Certificate -
Animal Behavior College
High School Diploma -
Mundelein High School
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