Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Cooper

Chicago,IL

Summary

Dynamic Regional Director of Operations at WellNow Urgent Care, skilled in operational efficiency and relationship building. Achieved significant revenue growth by standardizing procedures and fostering teamwork. Proven leader with expertise in workforce planning and quality assurance, driving enhanced patient outcomes and operational excellence across multiple locations.

Overview

23
23
years of professional experience

Work History

Regional Director of Operations

WellNow Urgent Care
07.2022 - Current
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.

Regional Director of Clinical Operations

Physicians Immediate Care
12.2016 - 07.2022
  • Reduced operational costs through effective resource allocation and budget management.
  • Enhanced patient outcomes through the implementation of evidence-based practices in daily operations.
  • Contributed to revenue growth by identifying opportunities for service expansion and improvement.
  • Oversaw regulatory compliance efforts, maintaining a high level of preparedness for inspections and audits.
  • Developed and executed Assistant Clinic Manager training.

Multisite Manager/X-Ray Technologist

Immediate MD
03.2014 - 12.2016
  • Mentored junior team members to enhance their technical skills and improve overall team productivity.
  • Coordinated inventory supplies and equipment to maximize team productivity.
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
  • Performed X-rays clinically.
  • Patient Care Tech duties.

Corrections Corporal

United States Marine Corps
03.2002 - 03.2006
  • Assisted in conducting internal inspections when necessary to uphold institutional standards regarding allegations of misconduct or abuse within the facility.
  • Improved inmate behavior by implementing consistent disciplinary protocols and promoting positive reinforcement.
  • Provided support during emergency situations, effectively managing crisis incidents while prioritizing safety for all involved parties.
  • Trained new corrections officers on institutional policies, procedures, and best practices for maintaining order within the facility of 250 military prisoners.
  • Rifle Expert


Education

Associate of Applied Science - Radiologic Science

Wilbur Wright College
Chicago, IL

Skills

  • Operational efficiency
  • Data-driven decision making
  • Workforce planning
  • Cross-functional coordination
  • Leadership training
  • Quality assurance
  • Operations oversight
  • Teamwork and collaboration
  • Relationship building
  • Recruitment and hiring
  • Employee relations

Timeline

Regional Director of Operations

WellNow Urgent Care
07.2022 - Current

Regional Director of Clinical Operations

Physicians Immediate Care
12.2016 - 07.2022

Multisite Manager/X-Ray Technologist

Immediate MD
03.2014 - 12.2016

Corrections Corporal

United States Marine Corps
03.2002 - 03.2006

Associate of Applied Science - Radiologic Science

Wilbur Wright College

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Rebecca Cooper