Rebecca Brooks
Springfield
Summary
Dynamic Patient Access Specialist with extensive experience at Springfield Clinic, excelling in insurance verification and patient registration. Proven track record in enhancing operational efficiency and resolving conflicts with exceptional customer service. Skilled in process optimization and team collaboration, ensuring seamless patient experiences and maximizing revenue cycle effectiveness.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
Springfield
10.2007 - Current
- Managed patient check-in process, ensuring accurate data entry of demographic, insurance, and medical information. Obtain insurance authorizations to ensure coverage of services.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Reviewed eligibility responses for services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Greeted patients and visitors in person or on the telephone; answered inquiries, schedule appointments to meet the patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Proficient in multiple computer applications including Athena, Touchworks, Centricity (IDX), Allscripts and Epic.
Revenue Cycle Systems Specialist
Springfield Clinic
Springfield
07.2022 - 04.2025
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained positive working relationship with fellow staff and management.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Optimizing and streamlining processes to minimize claim denials and maximize the amount of revenue collected.
- Tracking revenue, ensuring efficiency and accuracy in financial operations.
Operations Lead
Springfield Clinic
Springfield
05.2017 - 07.2022
- Assist in the daily oversight of front end, monitor and track the front-end operations and revenue cycle workflow, scheduling and providing coverage as needed to ensure appropriate staffing.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Order department supplies.
- Reconciled batch deposits.
- Worked with cross-functional teams to achieve goals.
- Developing and implementing effective strategies to optimize operational performance.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Trained, mentored and motivated employees to maximize team productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented customer service standards that increased patient satisfaction.
Education
GED
01-2005
Skills
- Proficient in multiple computer applications including Athena, Touchworks, Centricity (IDX), Allscripts and Epic
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Data entry accuracy
- Customer service
- Problem solving
- Conflict resolution
- Collecting payments
- Excellent communication
- Scheduling appointments
- Claim processing
- Process improvement
- Team collaboration
- Eligibility verification
- Insurance authorization
- Process optimization
- Staff training
- Time management
- Revenue cycle management
- 50 WPM typing speed
- Claims processing
Timeline
Revenue Cycle Systems Specialist
Springfield Clinic
07.2022 - 04.2025
Operations Lead
Springfield Clinic
05.2017 - 07.2022
Patient Access Specialist
Springfield Clinic
10.2007 - Current
GED
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