Reality Mckenzie
Arlington Heights
Summary
Motivated team leader with 10+ years of customer service. Skilled in communication, problem solving and time management. Details-oriented. Seeking a position where I can apply my skills, take on new challenge, and develop professionally.
Overview
11
11
years of professional experience
Work History
Trainer
The Cleaning Authority
Mount Prospect
11.2024 - 01.2026
- Maintained high level of cleanliness and professionalism
- Provided one on one training for newly hired employees
- Cleaned residential and commercial spaces using eco-friendly products.
- Communicated with clients to ensure quality was met to there liking
- Operated in house equipment such as vacuum, mop, and dusting upholstery
- Regularly checked and filled supplies after every shift
- Disinfected high touch surfaces
- Used company system for scheduling
Manager
Buona Beef
Mount Prospect
05.2022 - 11.2024
- Mentored team members on food safety practices
- Maintained high satisfaction levels to resolve customer complaints
- Handled cash transactions and balanced drawers
- Managed opening and closing cash flow in registers
- Implemented strategies to higher customer satisfaction
- Operated kitchen equipment
- Prepared and served food
- Managed inventory by restocking and ordering supplies as need
- Monitored food temperatures and proper storage of food products
- Handled in store and also catering orders
- Worked in fast-paced environment
Medical Receptionist
Dr. Sullivan Allergy Practice
Buffalo Grove
06.2018 - 10.2022
- Managed high-volume phone lines while maintaining 98-99% accuracy in documents
- Supported Clinical staffing by improving front-desk workflow efficiency
- Served as primary point of contact for 50-100 patients daily
- Provided a professional and welcoming experience for patients
- Data entry using Microsoft office( Word, Excel,Outlook)
- Scheduled appointments, updated records and managed calendar
- Managed insurance, processed cash and card transactions
- Assisted with billing, and verified insurance coverage details for patients.
- Verified patient information and updated records.
Manager
McDonald's
Mount Prospect
10.2014 - 07.2020
- Handled work logs and organized files
- Supported team in achieving projected goals through effective communication and collaboration
- Participated in training sessions for stronger understanding of operational workflow
- Maintained a neat and clean environment
- Managed inventory processes to maintain stock levels and reduce waste.
- Developed training materials for new hires
- Oversaw shift operations and minimized overtime cost by 20%
- Supported scheduling and shift coverage, reducing last minute call offs
- Reduced labor costs between 5-15% according to different revenue
- Created staff schedules to ensure full efficiency
- Set performance goals to increase efficiency and profitability
Education
Some College (No Degree) - In-progress
William Rainey Harper College
Palatine, ILSkills
- Customer service
- Employee training
- Time management
- Data entry
- Inventory management
- Conflict resolution
- Team leadership and coaching
- Planning and coordination
- Communication skills
Timeline
Trainer
The Cleaning Authority
11.2024 - 01.2026
Manager
Buona Beef
05.2022 - 11.2024
Medical Receptionist
Dr. Sullivan Allergy Practice
06.2018 - 10.2022
Manager
McDonald's
10.2014 - 07.2020
Some College (No Degree) - In-progress
William Rainey Harper College