Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reagan Mowery

Heyworth,IL

Summary

Dynamic and dedicated professional with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and streamlining operations, I bring strong multitasking abilities and effective communication skills to create positive experiences and foster collaboration in fast-paced environments. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments. Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Crew Member

Dairy Queen Grill & Chill
Bloomington, IL
03.2024 - Current
  • Worked drive-thru,chill which is making ice cream, and I've helped at the counter.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service in the Drive- Thru.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Worked front counter, drive-thru and other areas.

Babysitter

Family Friends & Others
Heyworth, Illinois
04.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Administered medications by following strict instructions from parents.
  • Tailored educational games and activities to individual learning styles, enhancing cognitive development.
  • Arranged transportation for school and activities, ensuring punctuality.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.

Brista

Coffee Corner
Clinton , IL
06.2022 - 01.2024
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a very positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Waitress/Restaurant Hostess

Hornets Nest
Heyworth, Illinois
02.2021 - 11.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Education

High School Diploma -

Heyworth Jr. Sr. Highschool
Heyworth, IL
05.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Problem-solving
  • Cash handling
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Valid Driver's license
  • Performance improvement
  • Telephone etiquette
  • Task prioritization
  • Team contributions
  • Adaptability and flexibility
  • Dependable and cooperative

Timeline

Crew Member

Dairy Queen Grill & Chill
03.2024 - Current

Brista

Coffee Corner
06.2022 - 01.2024

Waitress/Restaurant Hostess

Hornets Nest
02.2021 - 11.2022

Babysitter

Family Friends & Others
04.2018 - Current

High School Diploma -

Heyworth Jr. Sr. Highschool

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Reagan Mowery