Summary
Overview
Work History
Education
Skills
Affiliations
Community Service
Timeline
Generic

Byron Reed

Chicago

Summary

Experienced Retired Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Drives success by directing high-producing teams while developing lasting employee rapport. Proven leadership and vision which drives teams to meet goals.

Overview

29
29
years of professional experience

Work History

Transit Authority Supervisor

Chicago Transit Authority, CTA
08.2004 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Achieved results by working with staff to meet established targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Transit Bus Operator

Chicago Transit Authority, CTA
12.1994 - 08.2004
  • Operated with safety and skill to avoid accidents and delays
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.

Education

High School Diploma -

Percy L Julian High School
Chicago, IL

Business, Accounting -

Chicago State University
Chicago, IL

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Priority management
  • Operations Management
  • Staff Discipline
  • Strategic Planning
  • Data Analytics
  • Process Monitoring and Improvement

Affiliations

Illinois Masonic Grand Lodge Member

Community Service

  • Preserve Tradition
  • Community Service
  • Foster Brotherhood
  • Promote Education
  • Engage in community service

Timeline

Transit Authority Supervisor

Chicago Transit Authority, CTA
08.2004 - 01.2024

Transit Bus Operator

Chicago Transit Authority, CTA
12.1994 - 08.2004

High School Diploma -

Percy L Julian High School

Business, Accounting -

Chicago State University

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Byron Reed